Got up this morning-saw my cruise was canceled!!!

[Biker19]

Are these problems occurring only for cruises booked directly with RCCL? If so it's probably better to use a TA at least until this gets resolved.

It seems to be and not sure it's an easily solvable issue.

[Ocean Dancer]

Does this have anything to do with the new Guatamalia location??

[Clarea]

Does this have anything to do with the new Guatamalia location??

I doubt it. I suspect the RC IT department is fully capable of screwing things without any help from Guatemala.

[gerelmx]

Something similar happen to us, Oasis of the Seas March 17, 2016. This cruise was a gift from my financial advisor. After the cabin was assigned I go to RCCL website to book shore excursions and paid them with my credit card. Two days before I receive a phone call from TA telling me that the reservation is going to be cancelled because there was a debt. I explain to the TA and send him by email the vouchers, etc. he call RCCL and they apologized for the error and give us a cabin upgrade from inside to a Central Park View Stateroom.

[coordinator23]

I doubt it. I suspect the RC IT department is fully capable of screwing things without any help from Guatemala.

 

I agree. They have had plenty of practice.