A Bit Frustrated

[QueenofKrakatoa]

I just called C&A because I booked directly through them and I got a guy who barely spoke English. I was trying to take advantage of a price drop and the guy just wasn't understanding me. Has anyone else had this problem?

 

Don't get me wrong, I know it's not the guy's fault...but can't Royal offer some kind of class for learning English?

[Clarea]

See here: http://boards.cruisecritic.com/showthread.php?t=2517013

 

UK customers have been dealing with this for some time.

[QueenofKrakatoa]

Yikes.

 

I called again and got someone else, but they were also in Guatemala.

[MrsKC08]

Just another reason why I also go with a TA.

[Biker19]

Brush up on your Spanish.

[Ocean Dancer]

This is gettin worse and not better.:eek:

[karena1]

Brush up on your Spanish.

 

Why should I have to speak Spanish? I live in America! Give me reps that speak English. I am sorry but I should not have to adapt to them, they should have reps that speak English.

[deliver42]

It's all about the dollar to Royal. They probably pay about 25% in salaries in Guatemala.