kdpatte Posted September 26, 2017 #1 Share Posted September 26, 2017 I have 100% completed my online check-in. However it will not allow me to schedule my appointment to board the ship. Others on our cruise have already scheduled their times. Yet I do not get a drop down with any times. I called the help desk at Carnival who said they were going to turn it over to their IT group and that it would be fixed by today. Well I just checked and it still isn't fixed. As I type I am on hold for the IT desk. I am wondering if I don't get any resolution with them where to go next. Link to comment Share on other sites More sharing options...
grandmarnnurse Posted September 26, 2017 #2 Share Posted September 26, 2017 Just show up whenever you want Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
kdpatte Posted September 26, 2017 Author #3 Share Posted September 26, 2017 GRANDMARNNURSE........Apparently just showing up is no longer an option out of certain ports. :( Link to comment Share on other sites More sharing options...
timeinthesand Posted September 26, 2017 #4 Share Posted September 26, 2017 Does it allow you to print your boarding pass by chance? Maybe it will have a time on it.... might just be a glitch Link to comment Share on other sites More sharing options...
Crusin Hogs Posted September 26, 2017 #5 Share Posted September 26, 2017 Just show up whenever you want Sent from my iPhone using Forums Not any more .. If you don't pick your time ,Carnival will assign you a time Link to comment Share on other sites More sharing options...
funinthesun1964 Posted September 26, 2017 #6 Share Posted September 26, 2017 The time you are choosing is not to board the ship, it is just a check-in time. So you may arrive at the terminal at your selected time, but you may have to wait to board the ship, depending on when you arrive. Just wanted you to keep this in mind so you weren't disappointed. I hope they get it fixed for you soon. When are you cruising, and what port will you be going out of? Link to comment Share on other sites More sharing options...
riclop Posted September 26, 2017 #7 Share Posted September 26, 2017 Just show up whenever you want Sent from my iPhone using Forums It does not work that way. Link to comment Share on other sites More sharing options...
kdpatte Posted September 26, 2017 Author #8 Share Posted September 26, 2017 So I have now officially been told 3 different reasons as to why I am having issues. 1. Because my flight arrival time is 2 days prior to our sailing. I was told to remove my arrival information and that issue would go away(it didn't help) 2. It is an IT issue and and they opened a ticket with IT department and would be fixed today(did not happen) 3. Appointment times for our cruise have been closed for a review and will open again soon(have had the issue for over a week now) I just have no idea what to believe. I would guess if I call again I will be told yet something else. Link to comment Share on other sites More sharing options...
maryred Posted September 26, 2017 #9 Share Posted September 26, 2017 So I have now officially been told 3 different reasons as to why I am having issues. 1. Because my flight arrival time is 2 days prior to our sailing. I was told to remove my arrival information and that issue would go away(it didn't help) 2. It is an IT issue and and they opened a ticket with IT department and would be fixed today(did not happen) 3. Appointment times for our cruise have been closed for a review and will open again soon(have had the issue for over a week now) I just have no idea what to believe. I would guess if I call again I will be told yet something else. Here are other possible other causes... - Are you using the Carnival transfer program? That bypasses the check-in appointment time as you have no control over when the shuttle arrives. - Did you book a GTY/TBA cabin rate? Many people since the implementation of staggered check-in have complained that with this type of booking trying to pick an arrival time is disabled. - Did you book as part of an open group booking, either through friends, family, a TA, or reservation website? Some times to lock-in certain perks or amenities a group booking is made. Again it seems from postings here and at other cruise forums that until the group coordinator does something to finalize the group contract there seems to problems with individual cabins choosing their check-in time or editing other things like bed configuration or switching dining times. - Could there be a problem with your computer? Last year we had problems choosing our check-in time for the Pride out of Baltimore in September, but didn't stress over it because we are Platinum. About 1 month before the cruise the laptop's keyboard had 3 keys that quit working. Brought the darn thing to get repaired, and as part of the repair service the tech did some sort of scan, made sure all of the add-ons were up to date and installed properly. Well after that no problem with getting the cruise manager to allow a check-in time to be picked. Could of been a coincidence be we think we may of missed a crucial update over the summer when we were not using the laptop as much. Link to comment Share on other sites More sharing options...
cfr70 Posted September 26, 2017 #10 Share Posted September 26, 2017 So I have now officially been told 3 different reasons as to why I am having issues. 1. Because my flight arrival time is 2 days prior to our sailing. I was told to remove my arrival information and that issue would go away(it didn't help) 2. It is an IT issue and and they opened a ticket with IT department and would be fixed today(did not happen) 3. Appointment times for our cruise have been closed for a review and will open again soon(have had the issue for over a week now) I just have no idea what to believe. I would guess if I call again I will be told yet something else. I feel complete empathy for your situation. I'm going through almost the same thing with Carnival as you are regarding evasive answers, being given the run around, told different excuses, and also how "IT is working on the issue"...all the while nothing gets done. And they act bothered when you call back for updates & answers. I understand completely your frustration and hope it gets resolved! I can't help with your situation, but just wanted to let you know you're not alone. Carnival really needs to revamp, update and bring their whole computer system into the 21st century. They also need to better train their CSR's. Link to comment Share on other sites More sharing options...
dacsmom Posted September 26, 2017 #11 Share Posted September 26, 2017 You do not choose an appointment time to board the ship, you choose a check in time to arrive at the port to begin the check in process. Did you try to print your docs yet? If there is no time listed I don't see how they can deny entrance at whatever time you show up since you have no time. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Unclearnie Posted September 26, 2017 #12 Share Posted September 26, 2017 On our upcoming Dream cruise out of NOLA which uses staggered arrivals, the Booking Summary says Boarding Time - 12:30 to 3:00 PM. Our Boarding passes say Arrival Appointment 11:00 to 11:30 AM. Link to comment Share on other sites More sharing options...
DisneyDatknee Posted September 26, 2017 #13 Share Posted September 26, 2017 In Miami, those that did not arrive in their selected arrival time were sent to the "early/late" line which long at all. The "On-time" line had no one. We had priority which did save us time since we were late. This was at 12 Pm. Sent from my SM-N950U using Forums mobile app Link to comment Share on other sites More sharing options...
bburk00 Posted September 26, 2017 #14 Share Posted September 26, 2017 Try clearing the cache on your browser. I've had to do that a few times to see changes I've made on my booking. Link to comment Share on other sites More sharing options...
funinthesun1964 Posted September 26, 2017 #15 Share Posted September 26, 2017 I hope they get it fixed for you soon. When are you cruising, and what port will you be going out of? Is this for your Breeze cruise in 2018? Link to comment Share on other sites More sharing options...
bUU Posted September 26, 2017 #16 Share Posted September 26, 2017 I just have no idea what to believe. Of the three #3 fits the facts best. Link to comment Share on other sites More sharing options...
chumley28540 Posted September 27, 2017 #17 Share Posted September 27, 2017 Where is the drop down for picking a time? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
funinthesun1964 Posted September 27, 2017 #18 Share Posted September 27, 2017 Where is the drop down for picking a time? Sent from my iPhone using Forums Carnival.com, go to manage - my cruise - my booking - details. Check in -- arrival appointment time on the left. Link to comment Share on other sites More sharing options...
kdpatte Posted September 27, 2017 Author #19 Share Posted September 27, 2017 To answer some of the questions. Yes this is for our Breeze cruise in March of 2018 out of Galveston. I know of 2 others that have already scheduled their times. I can find the where you are suppose to pic the time. There are just no drop down options there. I have tried from both my lap top at home and my computer at work. We do not have a GTY room and we are not using any type of transfer to the ship. For now unless someone has another suggestion I guess I am just going to check back every week or so. Link to comment Share on other sites More sharing options...
wisc mom Posted September 27, 2017 #20 Share Posted September 27, 2017 We are on the March 18th sailing on the Breeze, and today I was finally able to select my time. I had been checking the website multiple times a day. Earliest check in time available for me was 11:30. Does anyone know if this is the earliest check in time slot for the Breeze? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
MoeDeckedOut Posted September 27, 2017 #21 Share Posted September 27, 2017 I just checked for my end of March 2018 sailing - the check in time was finally an option - I had last looked ~ 2 weeks ago. The earliest time was Noon - 12:30. Link to comment Share on other sites More sharing options...
bUU Posted September 27, 2017 #22 Share Posted September 27, 2017 Carnival.com, go to manage - my cruise - my booking - details. Check in -- arrival appointment time on the left.It'll look like this: Sorry about the rotation, but Cruise Critic requires that images be presented in Landscape orientation. Link to comment Share on other sites More sharing options...
chumley28540 Posted September 27, 2017 #23 Share Posted September 27, 2017 Thanks. Not showing up yet on mine. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
kdpatte Posted September 28, 2017 Author #24 Share Posted September 28, 2017 Thanks WISC MOM......I was able to schedule mine now as well. I am not sure what the normal times are but 1130am was the earliest it offered me as well. Thanks everyone for the help. And WISC MOM I look forward to talking to you on the boards and seeing you on the ship!!! I opened our roll call a few months ago but have had very few people join;) Link to comment Share on other sites More sharing options...
firemanbobswife Posted September 28, 2017 #25 Share Posted September 28, 2017 It'll look like this: Sorry about the rotation, but Cruise Critic requires that images be presented in Landscape orientation. Not through Tapatalk. Link to comment Share on other sites More sharing options...
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