Myausam Posted October 26, 2017 #1 Share Posted October 26, 2017 I booked a cruise in early October online through the RC website. The sailing is on April 14,2018 on Anthem. The promotion was free gratuities in spa junior suite on Anthem of the Seas plus $100 on board credit. Since then I have transferred my reservation to my travel agent. I told her about the free gratuities promotion however she did not think it would apply to spa junior suite. She called and talked to two different RC representatives and they both told her the promotion does not include spa junior suites. My question is why are free gratuities listed as a perk for the spa junior suite on that sailing if it does not apply? I will be taking the cruise regardless of whether or not gratuities are free but will certainly rethink my cruise line options if this offer turns out to be false. Could someone please give me the facts on this free gratuities promotion. Thank you! Link to comment Share on other sites More sharing options...
Ken at the beach Posted October 26, 2017 #2 Share Posted October 26, 2017 Sea clas, which includes spa junior suites is included in the free gratuities promo. http://www.kellycruises.com/downloads/SuitePromo_Consumer.pdf Link to comment Share on other sites More sharing options...
dd likes to cruise Posted October 26, 2017 #3 Share Posted October 26, 2017 When you made the initial reservation, you should have received cruise paperwork showing what you booked. Email or something. Does anything you have show it? Link to comment Share on other sites More sharing options...
Clarea Posted October 26, 2017 #4 Share Posted October 26, 2017 When you made the initial reservation, you should have received cruise paperwork showing what you booked. Email or something. Does anything you have show it? I've been reading that online booking no longer automatically sends a confirmation invoice. This has to be requested, either by speaking to a customer service rep or using the automatied phone system. Link to comment Share on other sites More sharing options...
AlanLW9 Posted October 26, 2017 #5 Share Posted October 26, 2017 When I booked my March 17th sailing on Anthem (Spa Junior Suite Guarantee) online I did not receive an email confirmation. I had to request that it be sent to me. A few days later the price in 'My Cruises' changed to a price without any promotions applied. I called to inquire about this, they were able to fix the price and send me another confirmation. Neither of my confirmations mentioned anything about the free gratuities promotion for suites. After insisting I knew junior suites did not qualify for free gratuities, but that the promotion I booked did, they were able to confirm and make a note in my reservation. They are supposed to show up as paid 7 days before sailing I believe.. Does anyone know where it would show that I prepaid online? Link to comment Share on other sites More sharing options...
Clarea Posted October 26, 2017 #6 Share Posted October 26, 2017 When I booked my March 17th sailing on Anthem (Spa Junior Suite Guarantee) online I did not receive an email confirmation. I had to request that it be sent to me. A few days later the price in 'My Cruises' changed to a price without any promotions applied. I called to inquire about this, they were able to fix the price and send me another confirmation. Neither of my confirmations mentioned anything about the free gratuities promotion for suites. After insisting I knew junior suites did not qualify for free gratuities, but that the promotion I booked did, they were able to confirm and make a note in my reservation. They are supposed to show up as paid 7 days before sailing I believe.. Does anyone know where it would show that I prepaid online? I don't believe the status of gratuities shows up online. I suggest getting an updated booking confirmation, it's possible it will show up there now. Link to comment Share on other sites More sharing options...
molly361 Posted October 26, 2017 #7 Share Posted October 26, 2017 If I booked one of the free grats offer I would make sure to print out something from their website that has the offer on it and keep it just in case it does not show up Link to comment Share on other sites More sharing options...
AdGuyMG Posted October 26, 2017 #8 Share Posted October 26, 2017 I booked a cruise in early October online through the RC website. The sailing is on April 14,2018 on Anthem. The promotion was free gratuities in spa junior suite on Anthem of the Seas plus $100 on board credit.Could someone please give me the facts on this free gratuities promotion. Thank you! Offer: FREE Gratuities on ALL Suites! Booking Window: September 1, 2017 – October 31, 2017 Travel Window: Harmony of the Seas, Oasis of the Seas, Allure of the Seas, Anthem of the Seas & Symphony of the Seas sailings departing on or after October 1, 2017 Free Gratuities amount varies by cabin category and length of sailing, is in U.S. dollars, has no cash value, and applies as follows per person, per day:Junior Suite: $13.50 Grand Suite and above: $16.50 Promotion will be applied to eligible bookings within 7 days of booking. Link to comment Share on other sites More sharing options...
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