Cunard emergency number needed

[samjane92]

Absolutely disgusted. Booked for the transatlantic with three days in new york flights and transfer. Fly home tonight when we left ship we were told transfer information will be sent to hotel. Every day we have been told they have nothing at reception. Still no information hotel has no idea what's going on, supposed to be a cunard rep here at 3, still no-one 40 minutes later. Hotel doesn't have contact details normally they just show up. Wasting precious time in new york. We got through to US office yesterday who said rep would be here to help today but not a single number I can find is open now. Any ideas?!

[PORT ROYAL]

Absolutely disgusted. Booked for the transatlantic with three days in new york flights and transfer. Fly home tonight when we left ship we were told transfer information will be sent to hotel. Every day we have been told they have nothing at reception. Still no information hotel has no idea what's going on, supposed to be a cunard rep here at 3, still no-one 40 minutes later. Hotel doesn't have contact details normally they just show up. Wasting precious time in new york. We got through to US office yesterday who said rep would be here to help today but not a single number I can find is open now. Any ideas?!

 

Make contemporaneous notes day/date/time/who/what/where/when.

Take a cab.

Get a receipt.

Contact Cunard on your return home.

Cunard will do the decent thing.

[samjane92]

Will do. Just hoped Cunard would have had someone to contact in situations like these. Sad for my family who have spent christmas day tooing and froing from the hotel because we were told the cunard rep would be here at three. Lesson learnt don't trust cunard to arrange transfers!