villagegal Posted January 13, 2018 #1 Share Posted January 13, 2018 We sail on Jan 25 from Barcelona, have a guarantee cabin and the Viking website says Sold Outfit :confused:. Does anyone have any info on how this is handled? I've read other reviews that cabins were assigned at final payment day which was months ago. Link to comment Share on other sites More sharing options...
Rare Azulann Posted January 13, 2018 #2 Share Posted January 13, 2018 We sail on Jan 25 from Barcelona, have a guarantee cabin and the Viking website says Sold Outfit :confused:. Does anyone have any info on how this is handled? I've read other reviews that cabins were assigned at final payment day which was months ago. I would call Viking today and ask directly. What does your MVJ say when you log in? Link to comment Share on other sites More sharing options...
villagegal Posted January 13, 2018 Author #3 Share Posted January 13, 2018 I would call Viking today and ask directly. What does your MVJ say when you log in? I check MVJ all the time and it still say guarantee. We hope to know before we fly! Link to comment Share on other sites More sharing options...
Incomer Yorkshire Lad Posted January 17, 2018 #4 Share Posted January 17, 2018 We are sailing in June (Rome to Barcelona). We booked the holiday in October and knew the cabin at the time of booking (we were advised which cabins were available and chose the one we preferred). The cabin is shown on the invoice and also on MVJ. When we went on a river cruise we similarly knew our cabin number at the date of booking (over 13 months before the departure date). Link to comment Share on other sites More sharing options...
dln929 Posted January 17, 2018 #5 Share Posted January 17, 2018 I check MVJ all the time and it still say guarantee. We hope to know before we fly! Last January we were in the same boat as you (excuse the pun). We had a guarantee cabin and every day I anxiously checked MVJ to see what we'd been allocated. Finally, just days before we left our cabin showed up. Big relief!!!! So keep on checking. Viking won't leave you stranded out in the hallways. 😉 Sent from my SM-G955U using Forums mobile app Link to comment Share on other sites More sharing options...
villagegal Posted January 18, 2018 Author #6 Share Posted January 18, 2018 Sailing next Thursday, still waiting! We have guarantee. Link to comment Share on other sites More sharing options...
Incomer Yorkshire Lad Posted January 18, 2018 #7 Share Posted January 18, 2018 Try ringing or emailing Viking. When we had a query about our holiday I emailed them. In a matter of 5 working hours they had emailed back, then phoned me to clarify/confirm what the position was and resolved the matter. The person then followed it up the following day to check that her colleague had completed the necessary admin. I would stress that I am in the UK and it was the London office I contacted. Link to comment Share on other sites More sharing options...
Rare Peregrina651 Posted January 18, 2018 #8 Share Posted January 18, 2018 Try ringing or emailing Viking. When we had a query about our holiday I emailed them. In a matter of 5 working hours they had emailed back, then phoned me to clarify/confirm what the position was and resolved the matter. The person then followed it up the following day to check that her colleague had completed the necessary admin. I would stress that I am in the UK and it was the London office I contacted. The US office tries to be as responsive put then again, they handle 80% of the guest inquiries. OP, I can only hope that the fact that they are taking so long to finalize your cabin means that you get a very nice upgrade. But still at this point, I would want to hear from someone telling me that I haven't been lost in the shuffle and that there is a room waiting for me. Write the folks at tellus@vikingcruises.com. Be sure to include your booking number and your phone number in the e-mail. Explain your situation and ask them to give you a buzz. Link to comment Share on other sites More sharing options...
ganski Posted January 18, 2018 #9 Share Posted January 18, 2018 We are on the same cruise next week, Viking just upgraded us from a V1 cabin to a PV1 cabin for a nominal fee ! Link to comment Share on other sites More sharing options...
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