Friend100 Posted February 25, 2018 #1 Share Posted February 25, 2018 Our initial booking was a quad occupancy cabin with the non-refundable rate. We are thinking of changing to two double occupancy cabins of the same ship, same date, but a different cabin category. My TA said I will lose the $530 CAD deposit for the 3rd & 4th passenger as this is treated as a cancel, and I have to pay another $530 deposit for booking the second cabin for them. Has anyone experienced this before? Link to comment Share on other sites More sharing options...
schmeed Posted February 25, 2018 #2 Share Posted February 25, 2018 Call and plead your case. Link to comment Share on other sites More sharing options...
Clarea Posted February 25, 2018 #3 Share Posted February 25, 2018 Our initial booking was a quad occupancy cabin with the non-refundable rate. We are thinking of changing to two double occupancy cabins of the same ship, same date, but a different cabin category. My TA said I will lose the $530 CAD deposit for the 3rd & 4th passenger as this is treated as a cancel, and I have to pay another $530 deposit for booking the second cabin for them. Has anyone experienced this before? You should only lose a portion of your deposit. Under US rules, you would lose $100 USD per person, but I don't know the amount for cruises booked in CAD. The remainder of the deposit could be used for the new booking. Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted February 26, 2018 #4 Share Posted February 26, 2018 I'm Canadian and the rules are the same. Your 3rd & 4th guests will the lose the equivalent of $100US each (so whatever they convert that to in CDN) as a change fee. The remainder of that will be credited back to each passenger in the form of a Future Cruise Credit. You then have a year from the time of issue to use that. Basically you can use the FCC to pay for the second stateroom once it is issued to you but the $100US change fee you will not get back. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Kokomo91165 Posted February 26, 2018 #5 Share Posted February 26, 2018 Our initial booking was a quad occupancy cabin with the non-refundable rate. We are thinking of changing to two double occupancy cabins of the same ship, same date, but a different cabin category. My TA said I will lose the $530 CAD deposit for the 3rd & 4th passenger as this is treated as a cancel, and I have to pay another $530 deposit for booking the second cabin for them. Has anyone experienced this before? I believe penalty fee is when you change ship and sail date. I would be surprised to hear there is a penalty for changing staterooms on same sailing. Is price increasing overall as a result? Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted February 26, 2018 #6 Share Posted February 26, 2018 I believe penalty fee is when you change ship and sail date. I would be surprised to hear there is a penalty for changing staterooms on same sailing. Is price increasing overall as a result? There would be no penalty if all 4 of them are changing to a different stateroom and staying together but because only 2 are going they have to "cancel" those two and start a new reservation for them. It's the cancelling that results in the change fee. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Friend100 Posted February 28, 2018 Author #7 Share Posted February 28, 2018 OP here. After several emails and conversations between myself and my TA, and supposedly numerous phone calls between my TA and the cruise line, here is the outcome: 2 of us are moved to a new reservation and we pay new NR deposit of $530 CAD. The other 2 people remain in the old reservation, and the original NR deposit total of $1,060 stay with the booking, hence, I just have a lower remaining balance left to pay. The fine prints of RCI's Non-refundable Deposit Booking ("NRDB") did say this: Non-refundable deposit booking (“NRDB”) cancelled prior to final payment due date will receive a future cruise credit in the amount of the deposit minus a $100 per person service fee ("FCC"). FCC is non-transferable and expires after 12-months from issue date. $100 per person service fee applies to changes to NRDB ship or sail date. Since we aren't changing ship nor sail date, IMO, technically this $100 (or whatever it is for $cad) doesn't apply, but I do think that this is a grey area based on the current terms and conditions. We have a good TA and she helped us to present our case and get what we want. Link to comment Share on other sites More sharing options...
Friend100 Posted February 28, 2018 Author #8 Share Posted February 28, 2018 I believe penalty fee is when you change ship and sail date. I would be surprised to hear there is a penalty for changing staterooms on same sailing. Is price increasing overall as a result? We are actually downgrading so we pay much less. Link to comment Share on other sites More sharing options...
OACAggie Posted February 28, 2018 #9 Share Posted February 28, 2018 Thanks Friend for the info. Very helpful. We are thinking about doing this exact thing and were wondering how it might play out. Link to comment Share on other sites More sharing options...
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