lugansk2012 Posted March 30, 2018 #1 Share Posted March 30, 2018 MSC customer service does not respond to any request. They just want to sell cruises. Clients do not care about them. SR Number: 2-8878411186. More No deals with MSC! P.S. By the way, I have a Black membership card from MSC. This is a top-level membership card. Interestingly, top managers or owners of MSC know that their employees are loafers and parasires!? Link to comment Share on other sites More sharing options...
resstation Posted March 30, 2018 #2 Share Posted March 30, 2018 MSC customer service does not respond to any request. They just want to sell cruises. Clients do not care about them. SR Number: 2-8878411186. More No deals with MSC! P.S. By the way, I have a Black membership card from MSC. This is a top-level membership card. Interestingly, top managers or owners of MSC know that their employees are loafers and parasires!?Could be they have no idea what you want. Sent from my SM-N950U using Forums mobile app Link to comment Share on other sites More sharing options...
Hey Tina Posted March 30, 2018 #3 Share Posted March 30, 2018 Erm... Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted March 30, 2018 #4 Share Posted March 30, 2018 Mate, you seem worked up about something. Link to comment Share on other sites More sharing options...
deliver42 Posted March 30, 2018 #5 Share Posted March 30, 2018 What were you looking for? Link to comment Share on other sites More sharing options...
Aladdin22 Posted March 30, 2018 #6 Share Posted March 30, 2018 Agree with OP. Originally phoned, nobody could help so was told to email problem. So emailed query to customer services on 26th February. Sent further SIX emails, phoned twice more, promised someone would phone back, still waiting. Each time I’ve phoned have spoken to same person, am beginning that only one person works in their UK office, which has the same phone number for reservations and customer service. Link to comment Share on other sites More sharing options...
cruzeluver Posted March 30, 2018 #7 Share Posted March 30, 2018 Um, with no details and a generalized sweeping accusation I hope the OP does not expect much sympathy or help, but glad he/she got it off their chest. Will this be a one-post wonder or perhaps this person will return to shed some light. Link to comment Share on other sites More sharing options...
gotcha3 Posted March 30, 2018 #8 Share Posted March 30, 2018 Try sending your email to the us based executives of MSC USA. I had been given the same treatment, then decided that enough was enough. I sent the complaint to all of these people; jherzfeld@msccruisesusa.com Roberto.Fusaro@msccruisesusa.com Richard.sasso@msccruisesusa.com I got a response within the hour! Link to comment Share on other sites More sharing options...
kevinrobedm Posted March 30, 2018 #9 Share Posted March 30, 2018 I do have to agree with them being more interested in selling cruises that dealing with existing customers and bookings. I have now sent the same email to the “customer service” email that my sales rep told me to use for any questions after the booking was placed and you get nothing back. They seem to be more concerned about selling cruises that making existing clients feel like that are wanted back. My 2 cents. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Aladdin22 Posted March 30, 2018 #10 Share Posted March 30, 2018 Try sending your email to the us based executives of MSC USA. I had been given the same treatment, then decided that enough was enough. I sent the complaint to all of these people;jherzfeld@msccruisesusa.com Roberto.Fusaro@msccruisesusa.com Richard.sasso@msccruisesusa.com I got a response within the hour! Thanks for these addresses. Have just emailed them, so fingers crossed! Link to comment Share on other sites More sharing options...
miataman19 Posted March 30, 2018 #11 Share Posted March 30, 2018 I'm new to MSC and just booked 2 Yacht Club suites and had a question. Sent an email to one of the contact us addresses and got a reply the next morning. Also called and was transferred to the proper department. Guess I was lucky. Sent from my SAMSUNG-SM-G935A using Forums mobile app Link to comment Share on other sites More sharing options...
riclop Posted March 31, 2018 #12 Share Posted March 31, 2018 MSC customer service does not respond to any request. They just want to sell cruises. Clients do not care about them. SR Number: 2-8878411186. More No deals with MSC! P.S. By the way, I have a Black membership card from MSC. This is a top-level membership card. Interestingly, top managers or owners of MSC know that their employees are loafers and parasires!? Another 1 post wonder. Link to comment Share on other sites More sharing options...
deliver42 Posted March 31, 2018 #13 Share Posted March 31, 2018 I'm in the US, so I can't say anything about other areas, but I've never had a problem talking to one of their reps, and getting answers. Link to comment Share on other sites More sharing options...
lugansk2012 Posted April 1, 2018 Author #14 Share Posted April 1, 2018 Try sending your email to the us based executives of MSC USA. I had been given the same treatment, then decided that enough was enough. I sent the complaint to all of these people;jherzfeld@msccruisesusa.com Roberto.Fusaro@msccruisesusa.com Richard.sasso@msccruisesusa.com I got a response within the hour! Thank you. This is very useful information. Link to comment Share on other sites More sharing options...
lugansk2012 Posted April 1, 2018 Author #15 Share Posted April 1, 2018 I'm new to MSC and just booked 2 Yacht Club suites and had a question. Sent an email to one of the contact us addresses and got a reply the next morning. Also called and was transferred to the proper department. Guess I was lucky. Sent from my SAMSUNG-SM-G935A using Forums mobile app Just Yacht Club customers pay a lot of money. Therefore, for them a little more attention. I swam 3 times in the Yacht Club MSC (MSC Divina, MSC Fantasia and MSC Splendida). At that time, everything was fine. I have no complaints. Overall, MSC has become much worse in recent years. Became worse service and food. The bonus member program has become worse. Previously, the owner of Black card membership had a 20% discount on the following cruises and dinner with the captain or the first deputy. Now only 5% and there is no dinner. I needed to build my customer story with another cruise company :( Link to comment Share on other sites More sharing options...
lugansk2012 Posted April 1, 2018 Author #16 Share Posted April 1, 2018 I'm in the US, so I can't say anything about other areas, but I've never had a problem talking to one of their reps, and getting answers. I, too, now live in the USA. More than that, the main office of the MSC is 5 miles from my house. But this does not make their relationship to clients better. Whether you are an American or a Chinese, the MSC service is equally bad. Link to comment Share on other sites More sharing options...
Aladdin22 Posted April 3, 2018 #17 Share Posted April 3, 2018 Further to my post last Friday 30, I emailed the customer service agents in the US that day, still no reply from any of those. I give up! Link to comment Share on other sites More sharing options...
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