How long to wait before hard hassling for tickets

[awj.hove]

Am due to fly from Gatwick to Venice on 12 May to join Sinfonia on 14 May and had hoped that the TA would email the Airline and Cruise Tickets yesterday as the paperwork from making the booking indicated that the tickets etc. would be sent 2 weeks prior to start of the package. Sent an email to the TA Customer Services at start of business this morning enquiring when I could expect the tickets to be emailed to me but have not received even any form of acknowledgement.

When does it become reasonable to start making phone calls to get some action. And yes all the passenger information has been entered on both the British Airways and MSC websites several months ago.

[Hey Tina]

90 days before, which is when I got my e ticket for the cruise.

[kernow]

They seem to be very slow with tickets at least in the UK, we sailed last week and didn't get our e tickets until 10 days before despite constant calls to our TA.

 

Julie