Canceling Excursion and Gift Card

[Ak4n3]

I need to cancel my excursion that I paid for with a gift card. Will Carnival refund the amount to a new gift card? How long will I expect to receive it. My son wants a different excursion. TIA.

[lkva]

I canceled an excursion on my last cruise I paid with a gift card. The sent me a new gift card via Fed EX within a week.

[Ak4n3]

Thank you for letting me know, this helps a lot.

[bobandsherry]

Took them 3 weeks to get gift card to me.

 

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[travel33]

They actually forgot about mine. If I hadn't called, I would have lost it.

Once I did call, I received it within a few days.

 

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[jgh1204]

I canceled something and they fedexed me a new card within a week. It was only about $10 as I had most of the gift card on something else.

[Ak4n3]

I better mark my calendar to remind me to call them if I don’t receive my refund gift card....thanks for the info

[Lottacruises]

This can be a huge pain, and could take months. Hopefully you will get it quickly. Do follow up promptly though, if you don't get it call. And call. Take down every name and get their email address. Email them also.

[bobandsherry]

I'd call if you don't have in a week. I called several times before getting my replacement after 3weeks.

I better mark my calendar to remind me to call them if I don’t receive my refund gift card....thanks for the info

 

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[jenndun]

If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else.

[tidecat]

If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else.

 

 

Cancel by 11:59 Eastern the day before you sail, or you may not get a refund at all, regardless of the original form of payment.

 

Since you are close to your sailing date, you may want to call Carnival and ask them to apply an onboard credit in lieu of sending you a replacement card.

 

 

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[Ak4n3]

I just want to let you guys know that I received my excursion refund today by Fedex. Me so happy :). One week, not bad.

[travel33]

That's great! Happy they refunded you so quickly.

 

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[riktishaw]

One week is amazing! Mine took six weeks!

[willdra]

If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else.

 

 

 

We changed excursions while on the ship on our last cruise. My husband went to Guest Services, they refunded the one we didn’t want then charged the other one, all on our Sail N Sign. The second excursion was cheaper so it actually saved us money. Not saying they’ll do it for every situation, but it was worth a shot to ask nicely. [emoji6]

 

 

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[chasinraynbowz]

We have cancelled excursions once on board and rebooked something different. It was not a problem.

[joepeka]

If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else.

This happened to us. We had pre-booked an excursion and paid with a gift card but when we boarded, were told the excursion was cancelled so we got an OBC for the price of the excursion. We gladly spent all of it on drinks, gambling, etc.. :)