Ak4n3 Posted May 2, 2018 #1 Share Posted May 2, 2018 I need to cancel my excursion that I paid for with a gift card. Will Carnival refund the amount to a new gift card? How long will I expect to receive it. My son wants a different excursion. TIA. Link to comment Share on other sites More sharing options...
lkva Posted May 2, 2018 #2 Share Posted May 2, 2018 I canceled an excursion on my last cruise I paid with a gift card. The sent me a new gift card via Fed EX within a week. Link to comment Share on other sites More sharing options...
Ak4n3 Posted May 2, 2018 Author #3 Share Posted May 2, 2018 Thank you for letting me know, this helps a lot. Link to comment Share on other sites More sharing options...
bobandsherry Posted May 2, 2018 #4 Share Posted May 2, 2018 Took them 3 weeks to get gift card to me. Sent from my LG-H872 using Tapatalk Link to comment Share on other sites More sharing options...
travel33 Posted May 2, 2018 #5 Share Posted May 2, 2018 They actually forgot about mine. If I hadn't called, I would have lost it. Once I did call, I received it within a few days. Sent from my BLN-L24 using Forums mobile app Link to comment Share on other sites More sharing options...
jgh1204 Posted May 2, 2018 #6 Share Posted May 2, 2018 I canceled something and they fedexed me a new card within a week. It was only about $10 as I had most of the gift card on something else. Link to comment Share on other sites More sharing options...
Ak4n3 Posted May 2, 2018 Author #7 Share Posted May 2, 2018 I better mark my calendar to remind me to call them if I don’t receive my refund gift card....thanks for the info Link to comment Share on other sites More sharing options...
Lottacruises Posted May 2, 2018 #8 Share Posted May 2, 2018 This can be a huge pain, and could take months. Hopefully you will get it quickly. Do follow up promptly though, if you don't get it call. And call. Take down every name and get their email address. Email them also. Link to comment Share on other sites More sharing options...
bobandsherry Posted May 2, 2018 #9 Share Posted May 2, 2018 I'd call if you don't have in a week. I called several times before getting my replacement after 3weeks. I better mark my calendar to remind me to call them if I don’t receive my refund gift card....thanks for the info Sent from my LG-H872 using Tapatalk Link to comment Share on other sites More sharing options...
jenndun Posted May 2, 2018 #10 Share Posted May 2, 2018 If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else. Link to comment Share on other sites More sharing options...
tidecat Posted May 3, 2018 #11 Share Posted May 3, 2018 If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else. Cancel by 11:59 Eastern the day before you sail, or you may not get a refund at all, regardless of the original form of payment. Since you are close to your sailing date, you may want to call Carnival and ask them to apply an onboard credit in lieu of sending you a replacement card. Sent from my eye phone using a three legged yak FFS Link to comment Share on other sites More sharing options...
Ak4n3 Posted May 8, 2018 Author #12 Share Posted May 8, 2018 I just want to let you guys know that I received my excursion refund today by Fedex. Me so happy :). One week, not bad. Link to comment Share on other sites More sharing options...
travel33 Posted May 8, 2018 #13 Share Posted May 8, 2018 That's great! Happy they refunded you so quickly. Sent from my BLN-L24 using Forums mobile app Link to comment Share on other sites More sharing options...
riktishaw Posted May 8, 2018 #14 Share Posted May 8, 2018 One week is amazing! Mine took six weeks! Link to comment Share on other sites More sharing options...
Rare willdra Posted May 8, 2018 #15 Share Posted May 8, 2018 If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else. We changed excursions while on the ship on our last cruise. My husband went to Guest Services, they refunded the one we didn’t want then charged the other one, all on our Sail N Sign. The second excursion was cheaper so it actually saved us money. Not saying they’ll do it for every situation, but it was worth a shot to ask nicely. [emoji6] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare chasinraynbowz Posted May 8, 2018 #16 Share Posted May 8, 2018 We have cancelled excursions once on board and rebooked something different. It was not a problem. Link to comment Share on other sites More sharing options...
joepeka Posted May 8, 2018 #17 Share Posted May 8, 2018 If you wait an cancel once on the ship will it just give you onboard credit? I need to cancel one and change to something else but I leave in a couple of weeks. The person who really wanted this excursion has decided not to come on the cruise so I'm wanting to do something else. This happened to us. We had pre-booked an excursion and paid with a gift card but when we boarded, were told the excursion was cancelled so we got an OBC for the price of the excursion. We gladly spent all of it on drinks, gambling, etc.. :) Link to comment Share on other sites More sharing options...
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