lhall85917 Posted July 7, 2018 #1 Share Posted July 7, 2018 We were on a Princess Transatlantic this spring and a member of our roll call booked a Mont St Michel tour for a group of us through Igor at Tours by Locals. The night before arriving in Le Havre our port stop was cancelled due to high winds and being unable to dock. Igor was immediately notified and asked to refund payment. It has been two months since our return and he hasn’t refunded payment of 930 Euro. He had submitted a partial refund through PayPal, but that payment didn’t go through and was cancelled. Link to comment Share on other sites More sharing options...
marylizcat Posted July 7, 2018 #2 Share Posted July 7, 2018 Tours by Locals guarantee that you will be repaid if your shore excursion is cancelled due to force majeure, such as the ship not docking. You should contact Tours by Locals head office, not the tour guide if you haven’t received a refund. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
lhall85917 Posted July 7, 2018 Author #3 Share Posted July 7, 2018 Tours by Locals guarantee that you will be repaid if your shore excursion is cancelled due to force majeure, such as the ship not docking. You should contact Tours by Locals head office, not the tour guide if you haven’t received a refund. Sent from my iPad using Forums Yes, I believe that was done too. Looks like it may get resolved through a Paypal dispute. Link to comment Share on other sites More sharing options...
dogs4fun Posted July 8, 2018 #4 Share Posted July 8, 2018 Yes, I believe that was done too. Looks like it may get resolved through a Paypal dispute. Yes, Paypal should return the money to you if you have filed a dispute. Link to comment Share on other sites More sharing options...
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