Just booked with Royal, cannot access booking online

[AlaskaNewbie68]

Hi, We took our very first cruise last month (Alaska on HAL, wonderful)...today we booked a NE/Canada cruise for June 2019 with Royal. I am inputting my booking number after logging in and I see the date and confirmed and then it just back to the screen I was on and says I have 0 cruises. Any words of wisdom of those familiar with Royal site? Thank you!!

[Clarea]

Try the usual: clear cookies, clear cache, private browsing mode, different browser.

 

If that does not work, call RC customer service.

[AlaskaNewbie68]

THanks, I did..and tried Explorer vs Chrome and another laptop. I will call.

[awestover89]

Our last booking took about a day or two to show up. The site says 15 minutes but ours definitely took longer

 

Sent from my SM-G955U using Forums mobile app

[AlaskaNewbie68]

Our last booking took about a day or two to show up. The site says 15 minutes but ours definitely took longer

 

Sent from my SM-G955U using Forums mobile app

 

Thank you! It did show up today.

[John78259]

I had that happen too. The website is a mess while they rebuild it. After loggin in, there should be a button to add a cruise to the profile. I booked a cruise the other day while logged in and the C&A number didn’t attach to it. (Which explains why I also had 0 cruises.) I was able to connect it to my profile, but couldn’t add the number until time to check in. Hope this helps.