Stangirl Posted August 24, 2018 #1 Share Posted August 24, 2018 I purchased Voom and soda package yesterday. The price has now dropped and I would like to cancel and rebook. I cannot find my order history! I am using my iPhone (not laptop) and can add to cart and purchase, but cannot find the previous order to cancel. I have received my receipt from Royal and the charge was posted to my credit card yesterday. Could it be because I am logging in on my mobile? Any suggestions? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Psycho and Barb Posted August 24, 2018 #2 Share Posted August 24, 2018 I would log on with a computer and see if you can find it. If not, give them a call Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Stangirl Posted August 24, 2018 Author #3 Share Posted August 24, 2018 Thanks, logging in on the laptop solved the issue. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Alter Ego Posted August 24, 2018 #4 Share Posted August 24, 2018 If you turn your phone landscape, you have a wider view that includes order history and calendar. You should be able to cancel from there. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Stangirl Posted August 24, 2018 Author #5 Share Posted August 24, 2018 I tried landscape view on the phone. The problem was the order history icon was not showing on the page in either view. Just a glitch I guess. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
LeeW Posted August 24, 2018 #6 Share Posted August 24, 2018 (edited) With Chrome I have had the order history disappear a lot, but if I click on the shore excursions tab it shows up again. I can see it for a while but when the page finishes loading it vanishes. So it isn't just you and your phone. If I had to guess this kind of thing is a browser version issue. The web site isn't recognizing the particular browser version being used so it defaults to a simpler version. Edited August 24, 2018 by LeeW more Link to comment Share on other sites More sharing options...
Stangirl Posted August 25, 2018 Author #7 Share Posted August 25, 2018 LeeW, Thank you. When I chose shore excursions it shows in landscape view :) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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