Clarification on drinks package query please

[St Mary's]

Hello

 

We booked our first MSC cruise direct for Dec & New Year 2018, the UK customer service have been brilliant. However this morning I decided to upgrade from Classic to Deluxe (we are in Aurea Aft after reading reviews and info by Sidari - thank you) and was told that the Deluxe package didn't include the mini bar or service charge for room service.

 

I also enquired about YC upgrade and was informed that Deluxe only applied to the YC area and reverted to the Classic package in other parts of the ship.

 

That wasn't the impression I've got from the info on their website or the research I've been doing. Just wanting confirmation that I unfortunately got an ill informed customer service person this time or if anyone can offer some clarification, please.

 

Thank you in advance.

[Beamafar]

Sounds like you got a shockingly ill-informed rep!

 

With an Aurea booking, the service charge for room service is included (even without having a Deluxe drinks package). The only 'Experiences' category that doesn't have it included is Bella. However, the food on the room service menu is only included in the Deluxe package (except for pizza) as is the in-cabin mini-bar.

 

The YC is all-inclusive (except for super premium drinks and wine by the bottle); the deluxe package is included for use outside the enclave. Room service pizza is included in YC.

[firstcarib]

We are possibly on the same cruise ( is it from Miami?)& in an Aft balcony ( but Fantastica ) and have recently upgraded from Classic to Deluxe for £6 pp per day.

If you look on msc website it tells you what is & what isn't inc on the 2 packages. Somewhat worrying an msc employee doesn't know that! I am just not sure if the snacks in the mini bar( nuts, Pringles, m& ms??) are also included. Anyone know for sure?

 

 

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[LaCal]

We are possibly on the same cruise ( is it from Miami?)& in an Aft balcony ( but Fantastica ) and have recently upgraded from Classic to Deluxe for £6 pp per day.

If you look on msc website it tells you what is & what isn't inc on the 2 packages. Somewhat worrying an msc employee doesn't know that! I am just not sure if the snacks in the mini bar( nuts, Pringles, m& ms??) are also included. Anyone know for sure?

 

 

Sent from my iPad using Forums

 

I just upgraded the Aurea package to include premium drinks for $8 pp per day

 

They told me it includes all booze, soda, water and snacks in the mini frig as well and includes drinks via room service

[St Mary's]

Great thank you Bea, that's what I thought.

 

Hi firstcarib, I had looked on the website, so was a bit confused after speaking to customer service. Yes, we're on Seaside out of Miami, aft wrap around balcony and can't wait!

Thank you.

[St Mary's]

I just upgraded the Aurea package to include premium drinks for $8 pp per day

 

They told me it includes all booze, soda, water and snacks in the mini frig as well and includes drinks via room service

 

 

I just got a bad rep. I'll definitely go ahead and upgrade. Thank you.

[Beamafar]

Great thank you Bea' date=' that's what I thought.

 

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You're welcome! :)

 

As LaCal has added (and I never think of this one as I don't bother) you can also order drinks to the cabin with the Deluxe package.

[sidari]

Sounds like it may have been a new person who is not upto speed about MSC.

Just for info when you call back the code is 534 classic to 536 Deluxe, if you get the same person ask to speak to a supervisor.

[St Mary's]

Sounds like it may have been a new person who is not upto speed about MSC.

Just for info when you call back the code is 534 classic to 536 Deluxe, if you get the same person ask to speak to a supervisor.

 

 

Oh Fantastic! Thank you!