flights by celebrity

[crown cruisers]

On 10/29/2018 at 5:00 PM, RickT said:

To the OP, I've used Choice Air when I felt it made sense to me.  That said, I don't put a lot of weight in their guarantees and always choose flights/connections that are in my comfort zone.  Too often I see connection times that are "legal" but in my heart (and based on prior experience) I know they are too tight and could cause problems.  The goal is to never need their "guarantee".

 

That said, once on a Choice Air flight I missed my connection in Frankfurt.  Lufthansa booked me on their next flight (I was lucky spots were available).  I also called Choice Air who indicated the Lufthansa flight was my best option.  They indicated they would advise the ship that my arrival would be delayed and in the event I ran into further problems would work with me to catch up to the ship.  I made it to the ship in time to board (well past their suggested time) and had an officer escort me aboard.  I never had the bad luck to need their other guarantees.  I also sincerely doubt they would have held the ship for me...

thank you

 

[crown cruisers]

On 10/25/2018 at 1:04 PM, 1982CruzStart said:

We booked air to Japan through Celebrity a few years ago. We did it because the cost was a little less but more importantly it allowed us to cancel for a minimal fee for our business class flights.  Everything went smoothly so can't help you with how good they are at remedying problems.  Hope all goes well for you. 

thank you that is what i was looking for

 

[waterbug123]

20 hours ago, crown cruisers said:

Waterburg123 -- thank you so much for pointing out my questions and their mistakes on how people view the question. Such a relief to know. Guess not everyone is so perfect on asking as others on this site... Didn't know when I posted I would be so critiqued -- by the cruise critic watchers.

Again I was JUST asking if anyone used them ......... 

 

"The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw"

 

Good day!!

 

 

Why so defensive?    Whether your realize it or not, you actually did ask two different questions.  1.  whether anyone had used them, and then 2. do they keep their promises.   I addressed the latter. 

[crown cruisers]

Have a Blessed day....

Enjoy yourself 

[crown cruisers]

On 11/9/2018 at 10:29 AM, VladNech said:

Yes, I booked it. I enjoyed

On 11/9/2018 at 10:29 AM, VladNech said:

Yes, I booked it. I enjoyed

thank you very much

 

On 10/29/2018 at 6:46 AM, waterbug123 said:

 

There really isn't any "promise" listed here; it's just a feel-good marketing blurb.  That said let's break it down:

1.  They "promise" the best rates.  Except there have been multiple examples given in various threads here and on individual airline boards in which pax found cheaper prices booking directly through the airline.   Sometimes the cruise line is cheaper but not always, so I wouldn't hold them to the "promise" of "the best rates."

 

2.  They promise "flexibility to personalize your flights."  Except that you can also personalize your flights when you book through the airline, or various other 3rd party sites.  That is not unique to Celebrity.

 

3.  They "promise" dedicated staff to assist 24/7.  Except that there have been anecdotal reports of pax who could not get through on the weekend for instance, when they were actually traveling and had a flight disruption.  There have been other reports from folks who got through and were basically told to talk to the airline because Celebrity couldn't help.  So...sometimes that dedicated staff does great and other times they do nothing.

 

Take all of that for whatever it's worth to you, but they really aren't promises of any sort.

 

 

Well no, first you asked if anyone had used them but in a subsequent reply you said what you really wanted to know was if anyone had experience with them upholding their promises.  The reply you got was that they really don't make any hard and fast promises, all of which is pretty clear in the fine print.  Some have reported great customer service after the fact and some have reported almost non-existent customer service after the fact, and plenty have reported something somewhere in between the two extremes.