What to do about crew member bullying?

[Loonbeam]

We don't need to know what the children said or what the person did/said whatever.  One side of the story is never helpful on a discussion board.  The kids felt it was important enough to mention, the parent felt it was significant enough to warrant followup.  That's all that matters.  Especially when children are involved, better to be proactive. 

 

The entire point of involving guest services etc is to have someone listen to the issues, talk to the crew member and see if there really is cause for concern or it is a misunderstanding.   That's why knowing the right channels and how things work is important.  If its a misunderstanding or misuse of terms, the employee can be counseled (as pointed out they may not be aware) or it can be explained to the passenger why no followup is needed, plus if needed ongoing monitoring can occur.  More importantly that is specifically part of management staff's job.