P&O, Cunard +all Carnival brands changing Amsterdam to Ijmuiden: how to win your case

[L3galEagl3]

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Edited March 27, 2019 by L3galEagl3
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[MPC1986]

I've been following these forums for a while - I have two cruises booked with two different companies, neither of which I have sailed with before. One of them is P&O hence why I have found myself reading these various posts. 

 

I am not on one of the sailings with Amsterdam docking issue but I have read the posts on this thread - in particular those from 'docco'. I will admit that I am a solicitor specialising in litigation (although not travel litigation). I am interested to know what level of compensation you consider would be awarded. If you are right that P&O have breached the contract - I make no observations about that given I have not read the T&Cs from P&o - what do you think a court would award as damages? The only loss suffered appears to be the inconvenience of having to use a shuttle between Ijmuiden and Amsterdam? What value would you place on that? It must be right that you have given this some thought and arrived at a ball park figure for the three usual heads of loss. 

 

For what it is worth the online money claims process is a misnomer. The claim might be issued online but as soon as a defence is filed it is sent off to the local county court and everything else will be dealt with on paper. It seems to me the cost and time associated with the claim would not be worth the risk of recovering a tiny sum. 

[CM7]

On 2/20/2019 at 5:13 PM, Harry Peterson said:

Are you affected by the decision of P&O, Cunard and other Carnival brands to change cruises already booked so that ships call at Ijmuiden instead of Amsterdam?

 

Wanting to tackle P&O, Cunard etc on this change (they're currently saying no compensation and no cancellation rights) effectively, and win?

 

I'm setting this thread up to allow people to discuss the best ways of tackling them on this.  Ideas so far (on different, but related, threads) involve publicity (Radio 4's You and Yours for example), complaints to ABTA (some already underway) and legal action for compensation.

 

This is a major change to most cruises, and P&O cannot rely on their usual get-out clause because of the wording of that clause.  It allows them to make certain changes, but not anything of this nature - essentially because it's totally within their control and is being done purely to save them money.

 

Please feel free to add any views, suggestions or comments - the more people that take P&O on the more likely they are to listen to reason and offer some sensible solutions, instead of their usual tactic of just ignoring all their customers and assuming nothing will happen.  Believe me, P&O, this one's going to run and run.........

 

[CM7]

We were booked on the Ventura to visit Amsterdam.

it was changed to Ijmuiden and after sending a few emails we were refunded our deposit.

[Harry Peterson]

14 minutes ago, CM7 said:

We were booked on the Ventura to visit Amsterdam.

it was changed to Ijmuiden and after sending a few emails we were refunded our deposit.

Good to hear that - perseverance, coupled with knowledge of the relevant law, can win through once P&O realise that they're better off settling than risking an adverse precedent which others can use against them.