Canceling cruise, can I get CruiseNext certificates returned.

[titanraven]

I booked a Dec 2019 cruise on Breakaway and used two CruiseNext Certificates. If I cancel, will the cruise next certificates be returned to my account?

I am on hold waiting for NCL guest services so I did a search on CC and did not get any results for this specific question.

 

Thank you

 

 

 

[PTC DAWG]

Yes, they should have the same expiration date as before.  

[titanraven]

Thank you, I did get Customer Service (not guest services) who had to search for an answer. She did confirm your response. 

 

 

Edited July 8, 2019 by titanraven
cat stepped on keyboard

[titanraven]

Thank you, I did get Customer Service (not guest services) who had to search for an answer. She did confirm 

[JC5240]

Yep, they'll be returned to you - it's not immediate, though. They usually end up back in your account in 48 - 72 hours.

[titanraven]

Thanks, I will keep that in mind if we do have to cancel, 

 

 

[esm54687]

5 hours ago, titanraven said:

I booked a Dec 2019 cruise on Breakaway and used two CruiseNext Certificates. If I cancel, will the cruise next certificates be returned to my account?

I am on hold waiting for NCL guest services so I did a search on CC and did not get any results for this specific question.

 

Thank you

 

 

 

Ironically, the same question was asked yesterday

 

[tomk3212]

Yes they'll be returned to your account with the same expiration date they had previously.  However given NCL's existing computer & customer service issues it may take awhile...

[Nola26]

I canceled in 2018 and it wasn't a matter of request, I was refunded back to my certificate then the rest less all penalties.