happy v Posted July 19, 2019 #26 Share Posted July 19, 2019 From your description of the booking process it would seem the obstructed balconies have sol out, or are very close to. Therefore you are being offered a balcony for the same price. Link to comment Share on other sites More sharing options...
yesididit Posted July 20, 2019 Author #27 Share Posted July 20, 2019 20 hours ago, happy v said: From your description of the booking process it would seem the obstructed balconies have sol out, or are very close to. Therefore you are being offered a balcony for the same price. Slightly wrong sir, I booked a balcony and ended up with an obstructed view balcony. Needless to say I have filed a complaint but I'm not standing on one leg waiting to hear 🙂 Link to comment Share on other sites More sharing options...
happy v Posted July 20, 2019 #28 Share Posted July 20, 2019 31 minutes ago, yesididit said: Slightly wrong sir, I booked a balcony and ended up with an obstructed view balcony. Needless to say I have filed a complaint but I'm not standing on one leg waiting to hear 🙂 Oh sorry, I completely misread it. I hope you get it sorted. Link to comment Share on other sites More sharing options...
Bazrat Posted July 20, 2019 #29 Share Posted July 20, 2019 3 hours ago, yesididit said: Slightly wrong sir, I booked a balcony and ended up with an obstructed view balcony. Needless to say I have filed a complaint but I'm not standing on one leg waiting to hear 🙂 I think I am reading this wrong you booked saver fair chose balcony was given obstructed view but you was expecting unobstructed,knowing full well that you have to pay extra to get the cabin you wish so where is there a problem. 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted July 20, 2019 #30 Share Posted July 20, 2019 1 hour ago, Bazrat said: I think I am reading this wrong you booked saver fair chose balcony was given obstructed view but you was expecting unobstructed,knowing full well that you have to pay extra to get the cabin you wish so where is there a problem. I fear the problem is that although P&O separately identify the obstructed balconies on Britannia and give them a different code, when they offer balcony saver fares they don't seem to differentiate one from the other. Link to comment Share on other sites More sharing options...
yesididit Posted July 20, 2019 Author #31 Share Posted July 20, 2019 Terrier John, I think you have hit the nail on the head. I booked a standard balcony with no mention of grade. I paid the price for an obstructed view. Their web site could do with an unobstructed view. Not too dissimilar to a footwear web site selling shoes without telling you what size shoe you will recieve. Link to comment Share on other sites More sharing options...
terrierjohn Posted July 20, 2019 #32 Share Posted July 20, 2019 19 minutes ago, yesididit said: Terrier John, I think you have hit the nail on the head. I booked a standard balcony with no mention of grade. I paid the price for an obstructed view. Their web site could do with an unobstructed view. Not too dissimilar to a footwear web site selling shoes without telling you what size shoe you will recieve. Although I sympathise with your predicament, I don't really see you have a case to seek any compensation from P&O, but the best of luck if you try. Link to comment Share on other sites More sharing options...
Bazrat Posted July 21, 2019 #33 Share Posted July 21, 2019 14 hours ago, terrierjohn said: I fear the problem is that although P&O separately identify the obstructed balconies on Britannia and give them a different code, when they offer balcony saver fares they don't seem to differentiate one from the other. So P&O puts both obstructed and unobstructed balcony’s under the same heading,when we chose ours it was clear what you was booking have they now changed the system. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted July 21, 2019 #34 Share Posted July 21, 2019 2 hours ago, Bazrat said: So P&O puts both obstructed and unobstructed balcony’s under the same heading,when we chose ours it was clear what you was booking have they now changed the system. Possibly not the system but they have changed the website which was previously much, much clearer. People are apparently also seeing different views depending on browsers etc. Link to comment Share on other sites More sharing options...
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