E ticket error

[Mrs Tweedy]

Just wondering if anyone else has experienced the wrong world club tier stated on their e-ticket.  Our VP is stating the correct tier and I’ve doubled checked with Cunard’s customer service who confirmed that it was indeed an error and that they would send an email to the relevant department!!! I’ve followed this up with a written emai, to the customer service so that I Have a paper trail.  We have 6 weeks to go yet,  but wondering if anyone else has experienced this. 

[s.s.France]

No tier- yes several times.

Wrong tier-, no

[NavyPanda]

My brother and sister-in-law had a similar issue recently. They were first time cruisers, but were assigned Gold CWC status on their e-tickets. About a week before departure, it switched to First Time Guest, which was correct.

[Underwatr]

Unless you're looking for priority boarding, I'm not sure the e-ticket matters. Otherwise the voyage sales office onboard can help after embarkation - they're also the ship's CWC office.

[Mrs Tweedy]

Many thanks for your replies.  Yes Underwatr your quite correct, we move from Gold to Plantium level this time.   We’ll see what happens, I’m sure everything will be sorted 😀

[Underwatr]

Good luck to you. I thought we had moved to Platinum. Turns out our first cruise was 9 nights, not 10 like I had remembered. Since then I've kept very close count of our cruises and nights.

[frankp01]

2 hours ago, Underwatr said:

our first cruise was 9 nights, not 10 

 

Wouldn't that still have counted as one voyage? I thought it was 10 days OR one voyage? 

[Underwatr]

Platinum is reached after 7 voyages or 70 nights. I had completed 6 voyages and 69 (I had miscounted to 70) nights.

 

The onboard sales office is helpful in determining your correct count.

Edited July 28, 2019 by Underwatr

[frankp01]

Ah, I see. All of my trips have been trans-Atlantic, so I've only ever had to count voyages. I'll bet you were disappointed to learn of your miscalculation. You need to sign up for one of those 2-day sailings (assuming Southampton is easily accessible). 

[Host Hattie]

I had problems with my VP & Eticket once, they decided I was a new cruiser and gave me a completely new World Club number. I called a couple of times to get it fixed and my card was the correct colour when I checked in.

[Mrs Tweedy]

Underwatr, I’ve got it in writing from Cunard that we’ve completed the required cruises/nights to qualify for platinum level for our up and coming cruise. It’s just the e-tickets that show Gold level. VP is showing platinum... strange !!!! 

 

[Mrs Tweedy]

Had hoped that I would of heard from Cunard regarding the error on our E-tickets but unfortunately ... NO ,,, Rang customer service again today, spoke to a lady who seemed a lot more “switched on” than the advisor last week.  Unfortunately she confirmed that no action had been taken to escalate my query to the relevant department but she gave me a number to ring Monday  (office only open Monday-Friday) and she would also follow up my query with them as well.  The advisor last week said that there was no telephone number for customers to ring direct, which I found very strange!! Oh well fingers and toes crossed we get a step further next week.  

[Mrs Tweedy]

Success....  checked our e-tickets this morning and as if by magic our e tickets are now showing the correct world club level.

[Host Hattie]

Glad to hear it's been resolved, have a great trip.