Bingobaby0 Posted August 9, 2019 #1 Share Posted August 9, 2019 I wanted to speak with the carnival Casino people to be sure that the amount of free play my PVP told me I was getting is correct. I read somewhere that there is no more phone number to call and send an email to casino@carnival. com. I sent them an email 4 days ago and a follow up yesterday and still have not received a response. Does anyone have another way to contact them to confirm my free play amount, I will be getting on my upcoming cruise? I was trying to get something in writing, just in case there is an issue with it when I get on the ship. Thanks for any help! Link to comment Share on other sites More sharing options...
memoak Posted August 9, 2019 #2 Share Posted August 9, 2019 It can take a week or two to get a reply in most cases Link to comment Share on other sites More sharing options...
4133raw Posted August 10, 2019 #3 Share Posted August 10, 2019 I sent them an email for the same reason in May. Our cruise isn't until next Feb. I asked them to confirm that it was a Premier cruise and what I should be getting. They (Global Casino Services= ( casino@carnival.com) sent email back the next day saying all that I would get..... Free play drinks on us cards for 2 etc. Maybe it's just taking longer right now? Link to comment Share on other sites More sharing options...
Bingobaby0 Posted August 13, 2019 Author #4 Share Posted August 13, 2019 Thanks for the responses. I still haven't heard back from them, but I guess I will wait a little longer and then email them one more time. Link to comment Share on other sites More sharing options...
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