? E-docs,is this true ?

[CJcruzer]

I was just told that HAL e-docs will not load using mobile devices, iPad, iPhone?

 

I have been downloading and printing for years from my iPad...really?   I just returned from Zuiderdam cruise, where I dowloaded and printed my docs,

 

Today, I am trying to download my e-docs for October cruise and get this message, see attachment below.

 

I have been working off my iPad for YEARS, and have wireless air printer

 

Why can I not get the docs to download, I get a short spiralling circle of doom and then message below.

 

Thanks for any advice,     HAL rep says that docs do not download on any IOS devices, is this something new and is it actually true, or just a line they are handing me,

 

Carol

Edited September 16, 2019 by CJcruzer
errors

[expectGREATthings]

I'd try a different browser. Maybe Chrome or Firefox. Also I would update my IOS since there was a recent update.

 

After that I'd say it must be something HAL has implemented.

 

Good luck,

Michael

[wyobean]

I have always used my iPad...have you tried turning it sideways? Sounds dumb but it worked for me one time...

[dobiemom]

Maybe try clearing your history/cookies?

[RobTheGob]

I tried Safari, Firefox and Chrome on an iPad running iOS 12.4.1 and none worked. Using the browser to switch to the “Desktop Site” didn’t help, either.

 

It DOES work on an Android 9 phone.

 

You may want to contact HAL and let them know that you miss iOS support. 

[mobilemac]

The boarding pass won't download on Microsoft Edge (Internet Explorer).  Since HAL and Microsoft share Seattle as their home towns, it seems strange that HAL doesn't make the effort to support a homegrown product.  Regardless, I download and print using Chrome - works every time.  

[Curly-Q]

Make sure you don't have VPN enabled which can lead to this type of problem.

[mr bluetoon]

I had trouble with Microsoft edge, but if you can find and rename the file with .pdf at the end it will open and print, worth a try with other O/S.

[Tantsee]

I wasn’t able to print my docs from my iPad either.  I guess now I know why!  😕

[txstephie]

I tried different browsers, allowed pop ups, and cleared my cookies. I finally gave up and called HAL.  They emailed my docs to me and I was able to print them from the email attachment.  The rep that I spoke to said this is a known problem. 

[CJcruzer]

well, I tried everything, even downloaded Microsoft Edge on my iPad - nada, zilch.

 

Went on my Samsung phone, logged into my account on HAL, got to download the e-docs and luggage tags, sent them to my gmail (I could have saved to my google drive also).  So then I printed from the emails on my iPad, only the pages I need.

 

I like to come with the boarding pass, as it shows the 4* designation.   At some ports, they have given us a boarding number tag.   Guess depends where you board (some have been foreign ports, I remember in Amsterdam the lady said there is no priority boarding or mariner status and I received boarding tag #27- found someone else and they directed me straight to check-in 🙄. go figure.

 

Thanks for all the suggestions - this is the first time I have not been able to download and print docs directly from my iPad 🥴. and yes, I have the most recent IOS update.

 

Carol

[BJzink]

7 hours ago, mobilemac said:

The boarding pass won't download on Microsoft Edge (Internet Explorer).  Since HAL and Microsoft share Seattle as their home towns, it seems strange that HAL doesn't make the effort to support a homegrown product.  Regardless, I download and print using Chrome - works every time.  

I downloaded my boarding pass a couple of weeks ago with Microsoft Edge no problems...…..

[Shih-tzu]

I'd try to do mine to see, but when I looked they have one of the Mariner numbers wrong, so waiting for that to get fixed first -