chanc Posted December 15, 2019 #1 Share Posted December 15, 2019 I have some onboard credits due to me from a recent Expedia promotion for an upcoming cruise. Where can I check to see if these credits have been deposited to my account ? I cannot find this anywhere on either Expedia or Holland America websites. thanks ! Link to comment Share on other sites More sharing options...
Alberta Quilter Posted December 15, 2019 #2 Share Posted December 15, 2019 Since you booked with a TA, you won't see the credits on the HAL website. However, I see mine on the TA confirmation so try looking at that document. If not there, then you will have to contact your TA to get the info from them. Link to comment Share on other sites More sharing options...
whitford Posted December 15, 2019 #3 Share Posted December 15, 2019 So what are the mechanics of using the OBC's? DO I just charge stuff of the ship and then Expedia magically pays for the charges? Confused if I can't see it it is hard to believe it. Link to comment Share on other sites More sharing options...
Shmoo here Posted December 15, 2019 #4 Share Posted December 15, 2019 (edited) 9 minutes ago, whitford said: So what are the mechanics of using the OBC's? DO I just charge stuff of the ship and then Expedia magically pays for the charges? Confused if I can't see it it is hard to believe it. Once onboard, your onboard account will show a credit (OBC). That is, Expedia has put XX dollars credit on your account. By using your room card to charge things, they'll reduce the credit on your bill. Edited December 15, 2019 by Shmoo here Link to comment Share on other sites More sharing options...
whitford Posted December 15, 2019 #5 Share Posted December 15, 2019 So it is kind of magic. Nice to know thanks. Link to comment Share on other sites More sharing options...
Happy2cruise Posted December 15, 2019 #6 Share Posted December 15, 2019 Once onboard you can go to passenger services and get a copy of your stateroom account. That will(or should) list all the OBC you have. Link to comment Share on other sites More sharing options...
Rare richwmn Posted December 15, 2019 #7 Share Posted December 15, 2019 TA provided OBC may not show up on embarkation day, best to check the next day. Also, all ships now have the Navigator App/Webpage and your OBC can be checked there. No need to go to Guest Services. Link to comment Share on other sites More sharing options...
johnmik1 Posted December 15, 2019 #8 Share Posted December 15, 2019 One of the things I hate about HAL is the inability to see my onboard credits.They are part of the HAL Princess group and I can see everything on he Princess site! 1 Link to comment Share on other sites More sharing options...
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