Help required!

[mercury7289]

Just returned from Arcadia today, had a problem with booking 2 further cruises on board.

 

Needs a resolution at a higher level.

 

Question: Who! and where please

[eddie11]

Paul Ludlow?

Big boss of P&O - don’t know his exact job title

 

paul.ludlow@carnivalukgroup.com

 

Someone in his office will, hopefully, help you out

[tartanexile81]

We had an issue as well with booking another cruise onboard and I tried regular customer services then emailed them again copying Paul Ludlow into it.  They hadn't carried through the booking as I had requested but when it got sorted out, P&O Southampton honoured the £50 pp deposit and the extra OBC as if I'd booked onboard

[jeanlyon]

I would be interested to know what actually went wrong.  We have always booked on board where possible, so good to know what the problem was.

[mercury7289]

8 minutes ago, jeanlyon said:

I would be interested to know what actually went wrong.  We have always booked on board where possible, so good to know what the problem was.

jeanlyon

Have been grateful for the advise given on this thread ,do not think it will advance my situation, by giving publicity to the problem that occurred, on board,which resulted in no sales.

Have no doubts that it will be resolved satisfactory.

Am aware that we will be on the same cruise in April.

[jeanlyon]

OK, understand, no problem.