mercury7289 Posted December 19, 2019 #1 Share Posted December 19, 2019 Just returned from Arcadia today, had a problem with booking 2 further cruises on board. Needs a resolution at a higher level. Question: Who! and where please Link to comment Share on other sites More sharing options...
eddie11 Posted December 19, 2019 #2 Share Posted December 19, 2019 Paul Ludlow? Big boss of P&O - don’t know his exact job title paul.ludlow@carnivalukgroup.com Someone in his office will, hopefully, help you out Link to comment Share on other sites More sharing options...
tartanexile81 Posted December 19, 2019 #3 Share Posted December 19, 2019 We had an issue as well with booking another cruise onboard and I tried regular customer services then emailed them again copying Paul Ludlow into it. They hadn't carried through the booking as I had requested but when it got sorted out, P&O Southampton honoured the £50 pp deposit and the extra OBC as if I'd booked onboard Link to comment Share on other sites More sharing options...
jeanlyon Posted December 20, 2019 #4 Share Posted December 20, 2019 I would be interested to know what actually went wrong. We have always booked on board where possible, so good to know what the problem was. Link to comment Share on other sites More sharing options...
mercury7289 Posted December 20, 2019 Author #5 Share Posted December 20, 2019 8 minutes ago, jeanlyon said: I would be interested to know what actually went wrong. We have always booked on board where possible, so good to know what the problem was. jeanlyon Have been grateful for the advise given on this thread ,do not think it will advance my situation, by giving publicity to the problem that occurred, on board,which resulted in no sales. Have no doubts that it will be resolved satisfactory. Am aware that we will be on the same cruise in April. Link to comment Share on other sites More sharing options...
jeanlyon Posted December 21, 2019 #6 Share Posted December 21, 2019 OK, understand, no problem. Link to comment Share on other sites More sharing options...
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