Has anyone received a CXL email?

[Roadrage00]

So I’ve seen in the news and on these boards that NCL is cancelling all cruises through April 11th.  We’re booked on the Breakaway leaving April 4th.. but have received nothing from NCL yet?

 

Isn’t it a bit odd that they haven’t directly communicated something to everyone with a booking during the effected dates as we have airfare to cancel, as well as possible excursions, etc?  I did get about 20 emails asking me to upgrade, book excursions, pay extra for specialty dining, buy the alcohol package, etc.. so it’s not like they don’t know how to get a hold of me...

 

Just a bit annoyed to find this out via the media instead of the company I dropped $5,000 with.  

Had anyone received an official cancellation email from them today?

 

thx!

[plove71387]

I literally just got a email from them at 12:02 am est about it.

COVID LETTER.pdf

[EBRB]

We’re booked on the Encore for 3/29 and we haven’t received an email either. I finally just looked on the website and there’s an alert there stating the policies — FCC or refund, etc. My guess is that since this situation is so unprecedented, they’re probably scrambling to put procedures in place. And probably stalling too given the long refund timeline.

[kaprin02]

Doesn't seem like cancellation emails have gone out yet.  A poster in another thread stated a customer service rep told them tonight or tomorrow.  But there is currently a letter posted to the NCL website with a few details: https://www.ncl.com/travel-alert/coronavirus

 

Last Updated: March 13, 2020, 6:00pm EST

A Letter from Norwegian Cruise Line President and CEO Harry Sommer

At Norwegian Cruise Line, we put our guests first, and today is no different.

Given the current health environment, I'd like to share an important update about Norwegian Cruise Line’s response to COVID-19. With the virus impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages across our fleet, effective immediately. This action is in effect for voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence and operate with embarkations beginning April 12, 2020.

As I have said many times before, the health, safety and well-being of our guests and crew is our highest priority. While we have not had any confirmed cases across our 17-ship fleet and are taking this measure in an abundance of caution, we felt it necessary to do our part. Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate steps and actions to combat the spread of COVID-19.

Voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements. Other impacted guests and travel partners will be contacted with specific details shortly. However, in the meantime, please note that we will provide guests with future cruise credit and refund options. Please note:

• Guests who are booked on voyages with embarkation dates from March 13 to March 17, 2020 are asked to contact their travel professional or contact us for more information.
  Guests will receive a 150% refund of the fare paid in the form of a future cruise credit, which can be applied toward any cruise through December 31, 2022.
• Guests who are booked on voyages with embarkation dates from March 18 to April 11, 2020 are asked to contact their travel professional or contact us for more information.
  Guests will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.

Guests who do not want to avail themselves of the future cruise credit will receive a 100% refund of the fare paid reimbursed to the original form of payment within 90 days of completing the request form on this page which will be made available beginning March 23, 2020. We ask guests to wait to contact us regarding any refund until after March 23, 2020 as our reservation system will allow us to accommodate their requests at that time.

We are incredibly appreciative of your loyalty and trust in allowing us to welcome you aboard our amazing ships. We remain dedicated to providing our guests with the best travel experiences across the globe, and we look forward to welcoming you aboard very soon.

Harry

[suometar]

I received the above letter at 11:31 PM est last night. My cruise was the Bliss, leaving tomorrow (3/15). I suspect that NCL is prioritizing sending e-mails to those with the earliest sailing dates.

[graphicguy]

My TA sent me an email notice and a phone call about this yesterday around 5:00 p.m. EDT.

[EBRB]

Ours came through as two separate emails, one for DH and I for me at around 1:30am and 2:00am. It's the same information that I saw online last night.

[Roadrage00]

Ok.. we still haven’t received anything - but don’t sail till April 4th, so agree - they are prioritizing the sailing dates which makes sense!  
 

 

[DuckTollerFans]

So our May cruise is not cancelled - but the itinerary cannot be kept as Canada won't allow the ship to dock.  How soon is it reasonable to expect that NCL would communicate to us about itinerary changes or cancellations?

 

I am sure our travel agent will be in touch but I know she has had about the worst week ever in her career dealing with cancellations of all kinds, not just cruises.  Our situation is not as pressing.

[nikka2002]

The problem is today is March 23 around 1:30EST and still no link posted to request refund????They make us wait 10 days and can't even get the refund link posted??

 

[Liljo22]

9 minutes ago, nikka2002 said:

The problem is today is March 23 around 1:30EST and still no link posted to request refund????They make us wait 10 days and can't even get the refund link posted??

 

The link was sent in the original email.  It goes to the POM page and explains the refunds/FCC process with a link to the refund form.  

https://www.ncl.com/why-cruise-norwegian/book-with-confidence

 

Go down to the Suspended Sailings section and there is a link in "this form".

 

 

[nikka2002]

Thank you for that!! My email only had a link to this page: https://www.ncl.com/travel-alert/coronavirus which was a letter from the CEO stating: Guests who do not want to avail themselves of the future cruise credit will receive a 100% refund of the fare paid reimbursed to the original form of payment within 90 days of completing the request form on this page which will be made available beginning March 23, 2020, So I was waiting for them to post a link on the same page. I think they could have been more transparent rather than burying it...Just my opinion

[seaman11]

one would think you would already change airline dates and cancel that booking, since its within the dates they said no cruises will be going out. 

[Loucat]

I called NCL and asked for the link for the refund of our cancelled cruise to be emailed to me. They did and it took about 2 minutes to complete and submit.They do tell you it could take 90 days to receive a refund.

I tend not to wait for them to send important information. Upgrade requests, opportunities to spend more money are always sent without any need to ask : )