Johnc3211 Posted April 14, 2020 #1 Share Posted April 14, 2020 This may have been asked before. I had paid for a cancelled May 10th cruise and excursions and liquor with Carnival gift cards. I re-booked same cruise next year with FCC and OBC about 3 weeks ago. The new booking shows it is all paid and shows the OBC. I received an email saying excursions were cancelled. I have read that they can put refund back on card. When I go to the gift card website to try to check if they have put refund back all I get is error. I cannot get the security images to show. Anybody else have this problem? Link to comment Share on other sites More sharing options...
Joe817 Posted April 14, 2020 #2 Share Posted April 14, 2020 John, they usually just issue a new g.c. for what they owe you, instead of reloading an already used gift card. It creates problems in the system to re-use the same pin #. Link to comment Share on other sites More sharing options...
j1d1 Posted April 14, 2020 #3 Share Posted April 14, 2020 For credit cards, please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience. For Carnival gift cards, you will be receiving a newly issued Carnival gift card as a replacement. The above is copy/paste from shore excursion cancellation email that I received. Link to comment Share on other sites More sharing options...
Schoifmom Posted April 14, 2020 #4 Share Posted April 14, 2020 Carnival gift cards are not reloadable under any circumstances. They will FedEx you a new one for the amount. It is taking about 90 days. Link to comment Share on other sites More sharing options...
Johnc3211 Posted April 15, 2020 Author #5 Share Posted April 15, 2020 Thanks! Of course I didn't read the fine print. Link to comment Share on other sites More sharing options...
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