Redeployment, Charter or Goodwill OBC will carry over to new reservation

[Ken at the beach]

This is great news for anyone with OBC that is not promotional OBC. 

 

What will happen to my client’s onboard credit, now that their sailing is cancelled?
Any CEL Future Cruise / RCI Next Cruise / AZA Cruise Again onboard credits will be re-applied to your client’s future reservation. Additionally, if your client has an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it can carry over to their future reservation; however, if your client cancels, the onboard credit will be forfeited. Any promotional onboard credit will not be protected; Upon rebooking, your clients can take advantage of the promotional offer available in market at that time.

[RosieRoo]

1 hour ago, Ourusualbeach said:

This is great news for anyone with OBC that is not promotional OBC. 

 

What will happen to my client’s onboard credit, now that their sailing is cancelled?
Any CEL Future Cruise / RCI Next Cruise / AZA Cruise Again onboard credits will be re-applied to your client’s future reservation. Additionally, if your client has an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it can carry over to their future reservation; however, if your client cancels, the onboard credit will be forfeited. Any promotional onboard credit will not be protected; Upon rebooking, your clients can take advantage of the promotional offer available in market at that time.

So, if they canceled my cruise and it had a $300 OBC from booking the cancelled cruise while onboard a cruise, it can be moved to a future booking?  I only ask because I was told that the rate I booked my new cruise at is not combinable with any other promos so I won’t be able to transfer that OBC to the new booking. 

[Ken at the beach]

2 hours ago, RosieRoo said:

So, if they canceled my cruise and it had a $300 OBC from booking the cancelled cruise while onboard a cruise, it can be moved to a future booking?  I only ask because I was told that the rate I booked my new cruise at is not combinable with any other promos so I won’t be able to transfer that OBC to the new booking. 

Redeployment OBC is not subject to the combinability rules.   It certainly sounds like the OBC you received falls under the category of OBC that is movable. 

[perfect match]

Thanks, Ken! We still have some time until we cruise, so we’re hanging on for now, but our original booking was a NextCruise booking where the ship was chartered after we had booked it. We appreciate the information. 

[RosieRoo]

11 hours ago, Ourusualbeach said:

Redeployment OBC is not subject to the combinability rules.   It certainly sounds like the OBC you received falls under the category of OBC that is movable. 

Thank you.  I will try again. 

[molly361]

I just did this.  I made a new reservation online and then called and they had a supervisor move both Next Cruise and redeployment OBC from a cancelled May cruise to the new booking.

[Ken at the beach]

56 minutes ago, molly361 said:

I just did this.  I made a new reservation online and then called and they had a supervisor move both Next Cruise and redeployment OBC from a cancelled May cruise to the new booking.

Sounds like it was much easier than a few weeks ago