nancyneptune Posted May 5, 2020 #101 Share Posted May 5, 2020 56 minutes ago, vwgolf said: She did and received a very apologetic email back. Best keep the conversation to TUI now before I'm arrested! Now that's good customer service vwgolf. Stay safe Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted May 5, 2020 #102 Share Posted May 5, 2020 (edited) Shops up our way are pretty good regards implementing social distances,sadly some customers dont seem to understand what it means or choose not to heed it.Social distancing in our street is being flaunted regularly with family members visiting parents and the like Well today was our day for checking in for our flight for our cruise on the 19th of this month 😭 Had no correspondence from TUI and one txt message from TA coming u for 4 weeks ago Edited May 5, 2020 by Jim The Scot Link to comment Share on other sites More sharing options...
nancyneptune Posted May 5, 2020 #103 Share Posted May 5, 2020 54 minutes ago, Jim The Scot said: Shops up our way are pretty good regards implementing social distances,sadly some customers dont seem to understand what it means or choose not to heed it.Social distancing in our street is being flaunted regularly with family members visiting parents and the like Well today was our day for checking in for our flight for our cruise on the 19th of this month 😭 Had no correspondence from TUI and one txt message from TA coming u for 4 weeks ago Very disappointing Jim about the lack of communication from Tui regarding your cancelled cruise. My brother still heard nothing from them since they took his bank details on 18th March. Had nothing from Tui about our cruise on Celebration later in the year. Have heard some people have got through to the call centre on the phone after a long wait to be told to pay their balance as they are not aware the ship has been retired and the cruise is still going ahead. You couldn't make it up ! Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted May 5, 2020 #104 Share Posted May 5, 2020 (edited) Nancy, Yeah it is disappointing but we are booked through an independant TA.Having said that would still have thought TUI who have my contact details might have been in touch with us.We have gleaned all our info from the interweb and on here Outwith a txt messages from our TA with promised phone calls it would appear they are as equally hard to make contact with as TUI We were looking to move our dates to next year as noted a very good price but with no contact having been made by TA and the way prices fluctuate by the time they make contact every chance the price might not be so good then we,d be looking down the refund route Seems to be no structure on how or who they deal with when it seems some have been called by TUI offering a refund credit or a refund for cruises beyond our dates.Sure I read on here that someones already been refunded for a cancelled river cruise well into this year Have been reading your plight with your brother Nancy and its bad crack Regards your last paragraph,beyond belief Edited May 5, 2020 by Jim The Scot Link to comment Share on other sites More sharing options...
Rare Brummijam Posted May 5, 2020 #105 Share Posted May 5, 2020 We had an email this morning from tui with a refund voucher/number and loads of bumph about booking holidays and how good a deal the 20% off is. If we want our money repaid it looks like a phone call and wait in the queue to speak to a rep. The last contact TUI had with me was on the eleventh of March informing me that the cruise was cancelled and the money would be back in my account in fourteen days. They really haven’t handled this well at all, All that was required was a phone call or an email to keep the customers updated and onside. We are fortunate that we are not desperate for our cash but I am determined to get it back into my account as soon as possible simply because of the way that the company has treated us. Stay well people. Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted May 5, 2020 #106 Share Posted May 5, 2020 Thanks for update B As you say all that was and still is required is an email/phone call to keep customers updated and onside.However on the flip side the fact the German arm of the company forced the furlough of the majority of uk personel hasnt helped matters Like you,fortunate we are not desperate for our cash but again like you determined to get it back unless we move dates Link to comment Share on other sites More sharing options...
kyleshawney Posted May 5, 2020 #107 Share Posted May 5, 2020 What also could to be considered in approaching handling any TUI re-booking option is that when travel is globally freely possible, there will be a wave of heavy mass discounting amongst holiday companies, airlines, hotels, tours, restaurants etc in a rush to try and get some sort of share of the obviously reduced amount of people travelling. Amending a TUI booking NOW to one currently offered on their web site will I am sure lock in the holiday AND I understand, ITS PRICE! Better value may be possible to wait for the actual cash back, or book much much later (if TUI allows one to do so, and does not limit the validity of the re-booking & discount codes for only a few months but to something like the travel option date to October 2021), as one will have to obviously wait for both! Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted May 5, 2020 #108 Share Posted May 5, 2020 Not so sure on this wave of heavy mass discounting when travel is globally free,whenever that is.Every possbility there will be less companies,airlines and hotels by that time and those that are left might try to recoup their money asap and raise prices Pure guesswork on how this will pan out in my opinion Link to comment Share on other sites More sharing options...
kyleshawney Posted May 5, 2020 #109 Share Posted May 5, 2020 Michael O'Leary of Ryan air said when interviewed on the BBC last week, that in their (Ryan Air's) opinion there would be large discounting across the board way into next year by the whole travel industry. He further said it could take to the end of the year to complete the last of all the cash refunds. However It is all speculation, but we will err on the side of caution. Link to comment Share on other sites More sharing options...
Pensioncruiser Posted May 5, 2020 #110 Share Posted May 5, 2020 He also said that passengers over 70 would not be flying long haul. Link to comment Share on other sites More sharing options...
vwgolf Posted May 6, 2020 #111 Share Posted May 6, 2020 19 hours ago, kyleshawney said: Michael O'Leary of Ryan air said when interviewed on the BBC last week, that in their (Ryan Air's) opinion there would be large discounting across the board way into next year by the whole travel industry. He further said it could take to the end of the year to complete the last of all the cash refunds. However It is all speculation, but we will err on the side of caution. He's probably the most dislikeable man in the travel industry! 1 Link to comment Share on other sites More sharing options...
Jayneykul Posted May 7, 2020 #112 Share Posted May 7, 2020 Agreed VWGolf! The problem with booking now on Marella is they notoriously discount their cruises to nearly half the price a few weeks beforehand. Unless you want a specific cabin it really doesn’t pay to book in advance with them Link to comment Share on other sites More sharing options...
Margaret Rees Posted May 8, 2020 #113 Share Posted May 8, 2020 This morning we received a full refund for our Tui Danube River Cruise. This follows them phoning us 7 days ago and asking us what we wanted . We opted for refund and 7 days later its arrived ! We were due to go on Mon May 11 so refunded before date of travel ! We are happy and I think lucky . Hope others get what they want soon . Link to comment Share on other sites More sharing options...
Bertie Doe Posted May 8, 2020 #114 Share Posted May 8, 2020 43 minutes ago, Margaret Rees said: This morning we received a full refund for our Tui Danube River Cruise. This follows them phoning us 7 days ago and asking us what we wanted . We opted for refund and 7 days later its arrived ! We were due to go on Mon May 11 so refunded before date of travel ! We are happy and I think lucky . Hope others get what they want soon . That's good news Margaret. Can I ask if you booked direct via Marella website or through a travel agent of through a Marella Shop. I believe a TA will hold all monies on behalf of Marella but are legally obliged to return it to customer, in the event of cancellation. Thanks. Link to comment Share on other sites More sharing options...
Margaret Rees Posted May 8, 2020 #115 Share Posted May 8, 2020 We booked via the TUI website ,on line. Last Friday we decided to try and call and ask what was going to happen . We failed to get through despite trying 200 + times on various lines we were given . Then later in afternoon we were sitting with paperwork in front of us and TUI called ! No argument over refund or attempt to pursuade us to do anything else and 7 days later money back on card ! The only thing we wondered is whether they detected our number calling 200+ times and decided to call us ? Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted May 8, 2020 #116 Share Posted May 8, 2020 14 hours ago, Jayneykul said: Agreed VWGolf! The problem with booking now on Marella is they notoriously discount their cruises to nearly half the price a few weeks beforehand. Unless you want a specific cabin it really doesn’t pay to book in advance with them It pays us to book in advance to get a flight from Scotland not just a specific cabin.The discounted prices a few weeks beforehand in the main are flights from England.Only once have a seen a decent discounted cruise close to sailing that had flights from Scotland Link to comment Share on other sites More sharing options...
WeeCountyMan Posted May 8, 2020 #117 Share Posted May 8, 2020 I thought it must April 1st when I spotted this on my travels. Only TUI ................................... Link to comment Share on other sites More sharing options...
Colbrit Posted May 8, 2020 #118 Share Posted May 8, 2020 4 hours ago, Margaret Rees said: We booked via the TUI website ,on line. Last Friday we decided to try and call and ask what was going to happen . We failed to get through despite trying 200 + times on various lines we were given . Then later in afternoon we were sitting with paperwork in front of us and TUI called ! No argument over refund or attempt to pursuade us to do anything else and 7 days later money back on card ! The only thing we wondered is whether they detected our number calling 200+ times and decided to call us ? You must have been on a list to call - they can’t save numbers on the telephony system - your 200 calls would have been noted on their stats as calls waiting/received but that’s about it. Link to comment Share on other sites More sharing options...
Bertie Doe Posted May 8, 2020 #119 Share Posted May 8, 2020 42 minutes ago, Colbrit said: You must have been on a list to call - they can’t save numbers on the telephony system - your 200 calls would have been noted on their stats as calls waiting/received but that’s about it. Good to know Margaret that you got a full refund and that you'd booked with TUI direct and not thru' a TA. Although I think TAs are a tad quicker with the refund. Things out there are taking a while to process and it's not just TUI. I booked a flight from Exeter to Newcastle, for 1st August EX 2 cruise, thru' Flybe via my Barclaycard. I claimed when the airline went bust, using Barclay's 0800 number. They used an overseas call centre. When the Rep picked up, he knew from his screen that I had been waiting 1 hr 15 mins and he apologized. So they do have the technology 🙂 Link to comment Share on other sites More sharing options...
nancyneptune Posted May 8, 2020 #120 Share Posted May 8, 2020 6 hours ago, Jim The Scot said: It pays us to book in advance to get a flight from Scotland not just a specific cabin.The discounted prices a few weeks beforehand in the main are flights from England.Only once have a seen a decent discounted cruise close to sailing that had flights from Scotland Very true Jim. We used to get a good deal now and again with Thomson. The past few years it's been a lot more difficult to get a good price as Tui / Marella have reduced the number of cruises and flights from Scotland therefore reducing the choice and increasing the demand and keeping the prices high. So annoying to look at a cruise from Glasgow and Edinburgh and see the same cruise almost half the price from Gatwick. When I say Glasgow and Edinburgh I noticed lately that some cruises are now either Glasgow OR Edinburgh. In winter the choice is the Canary Islands year after year. Ok for a week but if you want two weeks the second week is almost the same as the first. Link to comment Share on other sites More sharing options...
Rare Jim The Scot Posted May 8, 2020 #121 Share Posted May 8, 2020 Yeah, winter Nancy, its Tenerife take it or leave it 😂 Link to comment Share on other sites More sharing options...
Pensioncruiser Posted May 8, 2020 #122 Share Posted May 8, 2020 After last year think I'll leave it.😒 Link to comment Share on other sites More sharing options...
Jayneykul Posted May 13, 2020 #123 Share Posted May 13, 2020 I hear what you say about flights from Scotland. I am lucky in that Manchester airport is very close so I have picked up some bargains from Marella. The last 1 booked (which I am still waiting for the refund for) was to the canaries, from what you say it doesnt sound as though I missed much? I hadnt been to any of the ports before and it was at the time extremely cheap. It was below £500 though if you could fly from the South. I hope that when things are back up and running they give you more options in Scotland Link to comment Share on other sites More sharing options...
Jayneykul Posted May 13, 2020 #124 Share Posted May 13, 2020 I would also hope that they start to introduce a loyalty programme like every other line! Link to comment Share on other sites More sharing options...
Jayneykul Posted May 14, 2020 #125 Share Posted May 14, 2020 I am happy to report that I have finally had my refund from TUI! 🤗 Link to comment Share on other sites More sharing options...
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