Travel Agency

[babs135]

Do you think the shops will reopen along with other non  essential shops in mid-June?  Still waiting for a reply to a couple of emails sent to our agent, but if the shop is reopening they can hardly ignore us.

[Bloodgem]

A certain TA chain (T) may have some shops open next week. The shops will be operating as a closed opening system. The staff will be in the store but customers are not allowed in, everything has to be via email or phone.

The staff member I was talking to stated 'that whilst working at home the staff do not have access to emails sent to store'.

I'm not sure if this info helps you

[ovccruiser]

My TA has not ceased trading, all the employees are working from home and they have just diverted their telephones. Only last week be booked a cruise for March next year(2021)

[babs135]

Should have updated this thread sooner.  I found the contact us email address and sent them a detailed message stating that we wished to transfer our booking.  Five days later we had a phone call from the firm and as a result we have transferred our booking to 2021.

I still can't quite understand why they won't answer the phone but at least we're now sorted.