preb Posted June 15, 2020 #1 Share Posted June 15, 2020 Just wondering if anyone has been able to obtain a refund from this company? We prepaid over $700 for a private transfer for July 3rd and cancelled a month ago. There should have been no penalty. They sent an email reply that they are unable to provide a refund due to their financial situation and encouraged me to dispute the charge on my credit card. AX says they will not dispute it since the charge is more than 60 days old. My fear is that the company will just go out of business and reopen under another name, keeping our $700. They did not offer to provide the service for us at a later date. Anyone else have a similar situation or any advise? Link to comment Share on other sites More sharing options...
mommylove Posted June 17, 2020 #2 Share Posted June 17, 2020 I did, I had contacted them for a refund on our transfer from Seward to Anchorage (Bus) that was supposed to be fully refundable. They sent me the letter saying they can not refund and will most likely go bankrupt and go contact my credit card company. I did and got full refund from my credit card (Visa). Link to comment Share on other sites More sharing options...
Italy52 Posted June 17, 2020 #3 Share Posted June 17, 2020 On 6/15/2020 at 8:16 AM, preb said: Just wondering if anyone has been able to obtain a refund from this company? We prepaid over $700 for a private transfer for July 3rd and cancelled a month ago. There should have been no penalty. They sent an email reply that they are unable to provide a refund due to their financial situation and encouraged me to dispute the charge on my credit card. AX says they will not dispute it since the charge is more than 60 days old. My fear is that the company will just go out of business and reopen under another name, keeping our $700. They did not offer to provide the service for us at a later date. Anyone else have a similar situation or any advise? If you have travel insurance, give them a call and let them know your situation --- they might be able to help with this matter. Link to comment Share on other sites More sharing options...
Amber86 Posted June 18, 2020 #4 Share Posted June 18, 2020 Hi I cancelled with them back in April when my cruise was and initially got the email that they did not have the funds to return my booking fees and they were applying for a small business loan. I believe they also offered a credit for a later time that would not expire but acknowledged that if their business loan came through and we had not taken up the credit they would seek to refund. After that I had low expectations but I received a refund this week. I was so pleased as it was one of the few companies I have received funds back from and am still out of pocket thousands x3 people. It instantly left me with a very positive view on the company. I hope this sheds some light that they may be trying but are understandably facing a challenging time. I know there is a lot of pain from this situation all round. 1 Link to comment Share on other sites More sharing options...
Budget Queen Posted June 18, 2020 #5 Share Posted June 18, 2020 17 hours ago, Amber86 said: Hi I cancelled with them back in April when my cruise was and initially got the email that they did not have the funds to return my booking fees and they were applying for a small business loan. I believe they also offered a credit for a later time that would not expire but acknowledged that if their business loan came through and we had not taken up the credit they would seek to refund. After that I had low expectations but I received a refund this week. I was so pleased as it was one of the few companies I have received funds back from and am still out of pocket thousands x3 people. It instantly left me with a very positive view on the company. I hope this sheds some light that they may be trying but are understandably facing a challenging time. I know there is a lot of pain from this situation all round. What does your "out thousands" involve? If the cruise- that likely is just going to take time. There really haven't been any reports of no refunds for cruises. Link to comment Share on other sites More sharing options...
Amber86 Posted June 19, 2020 #6 Share Posted June 19, 2020 9 hours ago, Budget Queen said: What does your "out thousands" involve? If the cruise- that likely is just going to take time. There really haven't been any reports of no refunds for cruises. That involves international airfares, cruise fares, car hire (more expensive if you are not a USA citizen) and land based activities booked separately - our entire trip. We have to wait for each company to respond or progress any refunds and our travel insurance has made it clear we need a written response from each vendor in order to make a claim under their terms - some companies are just not replying so I am quite pleased when we do hear from companies. My position is that we just need to be patient (you can’t control this situation) and give companies time to work through this. Link to comment Share on other sites More sharing options...
sail57 Posted June 22, 2020 #7 Share Posted June 22, 2020 I cancelled my tour in March when I realized my cruise would be cancelled. The company asked if I would wait until June for my refund. I was just refunded the full amount for 3 tours and transfers. Link to comment Share on other sites More sharing options...
preb Posted June 23, 2020 Author #8 Share Posted June 23, 2020 Thanks everyone. I did reach back out to the company and they did process a refund last week. They were able to obtain an SBA loan. So, I am thankful that they are able to stay in business and I would not hesitate to book with them again when we reschedule our Alaska cruise. These are crazy times and we really are all in it together. 🙂 1 Link to comment Share on other sites More sharing options...
gwcruzer Posted June 23, 2020 #9 Share Posted June 23, 2020 3 hours ago, sail57 said: I cancelled my tour in March when I realized my cruise would be cancelled. The company asked if I would wait until June for my refund. I was just refunded the full amount for 3 tours and transfers. I also got a letter asking to wait until June for a refund. I was refunded the full amount last week. 1 Link to comment Share on other sites More sharing options...
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