K&RCurt Posted July 9, 2020 #26 Share Posted July 9, 2020 51 minutes ago, ontheweb said: That's odd. it's usually very quick or not at all as it is lost. (My TA has told me they often lose the faxes.) I wonder if they have moved workers from that department to refunds. Well, they did get rid of 800+ Employees so they are no doubt short staffed in a total non value-add department. Link to comment Share on other sites More sharing options...
TNcruising02 Posted July 9, 2020 #27 Share Posted July 9, 2020 I had previously emailed my information to the shareholder's email, but never heard anything. So yesterday I emailed it to both the shareholder's email and the guest email. Carnival responded the same day with the credit to my cruise. It even shows up on my documents. Link to comment Share on other sites More sharing options...
Rare mk-ultra Posted July 14, 2020 #28 Share Posted July 14, 2020 On 7/9/2020 at 6:32 AM, fyree39 said: I don't own a fax machine or pay for a fax app. For you and others in the same situation, you can use FaxZero. Up to 3 pages + cover page, 5x times a day at no charge. Just attach your documentation as a PDF or DOC(X) file and you're good to go. I've used this service a bunch of times. https://faxzero.com/ 1 Link to comment Share on other sites More sharing options...
Schoifmom Posted July 15, 2020 #29 Share Posted July 15, 2020 I emailed my request to the new shareholder's email address on 6/25 and received notification of my OBC today. 20 calendar days. Link to comment Share on other sites More sharing options...
Chief1369 Posted July 15, 2020 #30 Share Posted July 15, 2020 I faxed mine in about an hour and a half ago and just got the Email back stating that it had been approved and the updated booking info...haven't had that quick of a turnaround before. Link to comment Share on other sites More sharing options...
J&JW Posted July 17, 2020 #31 Share Posted July 17, 2020 I called in because my faxes weren't going through. We are scheduled to cruise 11/28/2020. She told me to hold off until at least September because they wouldn't do anything with the request before that. I've received my OBC sooner than 2 months out before...maybe something they've just implemented. Not sure. Link to comment Share on other sites More sharing options...
tallyho8 Posted July 18, 2020 #32 Share Posted July 18, 2020 5 hours ago, J&JW said: I called in because my faxes weren't going through. We are scheduled to cruise 11/28/2020. She told me to hold off until at least September because they wouldn't do anything with the request before that. I've received my OBC sooner than 2 months out before...maybe something they've just implemented. Not sure. That's probably because it will be September before they know if that cruise will even happen. Link to comment Share on other sites More sharing options...
N7786W Flyer Posted July 18, 2020 Author #33 Share Posted July 18, 2020 Good evening....OP here... I finally received confirmation of my shareholder's OBC yesterday...approximately 3.5 weeks after submitting my documents. Even though Carnival's response was slow, they finally did get to my request. I guess the moral of the story is that you just have to be patient in waiting for Carnival's response given the rocky times the cruise line is going through. Garnett Link to comment Share on other sites More sharing options...
ishap Posted July 21, 2020 #34 Share Posted July 21, 2020 In truth, Carnival needs to come up with a better method for submitting for shareholder OBC. I recently submitted for mine for the first time at the beginning of the year and followed the official instructions which stated to mail or fax. Not having a fax machine I mailed the documents. Never heard a word nor received my credit after 2 months. Finally found a post on here about email guest services, which I did, and received my credit a few days later, along with an email stating that email was not the proper way to submit those documents, and while they gave me the credit, it could not be guaranteed to be accepted in the future. Yes, I realize email is not the most secure method, but a corporation as big as Carnival should be able to implement a submission process online that is both secure and efficient. Link to comment Share on other sites More sharing options...
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