jeanlyon Posted July 14, 2020 #1 Share Posted July 14, 2020 I am unable to log in to P&O Cruises with either my own or my husband's email. It says we are unauthorised users? If I try to register it says it already know me? Is it just me? 1 Link to comment Share on other sites More sharing options...
Son of Anarchy Posted July 14, 2020 #2 Share Posted July 14, 2020 Having the same problem here as well. Link to comment Share on other sites More sharing options...
AnnieC Posted July 14, 2020 #3 Share Posted July 14, 2020 At least their IT is consistent.😄 Link to comment Share on other sites More sharing options...
terrierjohn Posted July 14, 2020 #4 Share Posted July 14, 2020 3 minutes ago, AnnieC said: At least their IT is consistent.😄 You mean consistently inconsistent. 3 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted July 14, 2020 Author #5 Share Posted July 14, 2020 Oh good, thought it was just me. Thanks! Link to comment Share on other sites More sharing options...
terrierjohn Posted July 14, 2020 #6 Share Posted July 14, 2020 Perhaps P&O should poach a top IT manager from Amazon, they never seem to have any problems with their website. Link to comment Share on other sites More sharing options...
zap99 Posted July 14, 2020 #7 Share Posted July 14, 2020 10 minutes ago, terrierjohn said: You mean consistently inconsistent. Perhaps they have started blacklisting people who have been unkind to them recently, or anybody who said " I'm never, ever going to sail with them again".🚢 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted July 14, 2020 Author #8 Share Posted July 14, 2020 I went to log in to CP to make sure my cruise was cancelled and can't log in there, so assume it is and I have an FCC floating around somewhere. However, it let me log in to the page to book a dummy cruise, but when I clicked on My Details it asked me to log in again and then said I was unauthorised. Bizarre. Link to comment Share on other sites More sharing options...
Rare DamianG Posted July 14, 2020 #9 Share Posted July 14, 2020 8 minutes ago, jeanlyon said: I went to log in to CP to make sure my cruise was cancelled and can't log in there, so assume it is and I have an FCC floating around somewhere. However, it let me log in to the page to book a dummy cruise, but when I clicked on My Details it asked me to log in again and then said I was unauthorised. Bizarre. Perhaps clearing your browsing history and cache might help? Link to comment Share on other sites More sharing options...
jeanlyon Posted July 14, 2020 Author #10 Share Posted July 14, 2020 (edited) Tried that. It now sits on the Log in page and does nothing at all. No error. Just zilch. Edited July 14, 2020 by jeanlyon Link to comment Share on other sites More sharing options...
terrierjohn Posted July 14, 2020 #11 Share Posted July 14, 2020 31 minutes ago, jeanlyon said: Tried that. It now sits on the Log in page and does nothing at all. No error. Just zilch. Mine does that as well, quite annoying really. Link to comment Share on other sites More sharing options...
jeanlyon Posted July 14, 2020 Author #12 Share Posted July 14, 2020 Less annoying when you know it's not just you. 1 Link to comment Share on other sites More sharing options...
Bazrat Posted July 14, 2020 #13 Share Posted July 14, 2020 Really weird I put my cruise number in my name and date of berth and it takes me straight through to my cruise what am I doing wrong,my iPad is as old as the hills my Microsoft laptop is brand new and I can log on with both strange Link to comment Share on other sites More sharing options...
Bazrat Posted July 14, 2020 #14 Share Posted July 14, 2020 Sorry and my Android phone also lets me log on Link to comment Share on other sites More sharing options...
jeanlyon Posted July 14, 2020 Author #15 Share Posted July 14, 2020 It's not Cruise Personaliser, I can get into that. It's the website login where you can see your booked cruises, past cruises etc. Link to comment Share on other sites More sharing options...
Bazrat Posted July 14, 2020 #16 Share Posted July 14, 2020 11 minutes ago, jeanlyon said: It's not Cruise Personaliser, I can get into that. It's the website login where you can see your booked cruises, past cruises etc. Sorry thought you was referring to cruise personaliser where you can see your booked cruises 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted July 14, 2020 #17 Share Posted July 14, 2020 26 minutes ago, Bazrat said: Sorry thought you was referring to cruise personaliser where you can see your booked cruises You can only see one at a time in the CP, if you Login to your account you should be able see all your future bookings as well as the past history, I do stress should because you can very rarely see everything. Link to comment Share on other sites More sharing options...
jeanlyon Posted July 15, 2020 Author #18 Share Posted July 15, 2020 (edited) That's what I can't log into - can you? A number of other folk have said they can't log in to the P&O site as well. It's interesting because when I could log in, I could only see my October cruise not the 2 for next year, so now that my October one is cancelled, it doesn't let me log in. I can log into CP though to see the 2021 cruises. Edited July 15, 2020 by jeanlyon Link to comment Share on other sites More sharing options...
Britboys Posted July 15, 2020 #19 Share Posted July 15, 2020 1 hour ago, jeanlyon said: That's what I can't log into - can you? A number of other folk have said they can't log in to the P&O site as well. It's interesting because when I could log in, I could only see my October cruise not the 2 for next year, so now that my October one is cancelled, it doesn't let me log in. I can log into CP though to see the 2021 cruises. No, I can't log into my account either Jean. I put my email and password in, it flicks over as if it is going to work but just goes straight back to the log-in page again. Cruise Personaliser/My Cruises does let me in. Link to comment Share on other sites More sharing options...
mercury7289 Posted July 15, 2020 #20 Share Posted July 15, 2020 Just now, Britboys said: No, I can't log into my account either Jean. I put my email and password in, it flicks over as if it is going to work but just goes straight back to the log-in page again. Cruise Personaliser/My Cruises does let me in. +1 Link to comment Share on other sites More sharing options...
jeanlyon Posted July 15, 2020 Author #21 Share Posted July 15, 2020 Ok, looks like it's the same for everyone. I expect they are doing something!! Link to comment Share on other sites More sharing options...
terrierjohn Posted July 15, 2020 #22 Share Posted July 15, 2020 44 minutes ago, jeanlyon said: Ok, looks like it's the same for everyone. I expect they are doing something!! Jean, don't make me laugh, I am suffering from a cracked or badly bruised rib at present! 1 Link to comment Share on other sites More sharing options...
AnnieC Posted July 15, 2020 #23 Share Posted July 15, 2020 49 minutes ago, jeanlyon said: Ok, looks like it's the same for everyone. I expect they are doing something!! Probably breaking it a bit more.😄 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted July 15, 2020 Author #24 Share Posted July 15, 2020 Well exactly. I know our IT make a change and nothing works! So I'm sure P&O are the same or worse. 28 minutes ago, terrierjohn said: Jean, don't make me laugh, I am suffering from a cracked or badly bruised rib at present! Sorry John, Breathe easy! Link to comment Share on other sites More sharing options...
Britboys Posted July 15, 2020 #25 Share Posted July 15, 2020 Two theories: 1. The system has crashed under the weight of people trying to log in to check that their FCC's have been put on their account. 2. P&O haven't actually put any FCC's on to people's accounts yet so they've taken it down.... 🤔 Link to comment Share on other sites More sharing options...
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