Epic Tours - Has anyone received refund?

[JuliaMS]

We had a refundable booking for Epic Tours in March (for 8 people). We canceled the tour a week in advance as soon as the cruise was canceled. We called and canceled and followed up with e-mails. They refused a refund claiming they had no money and the island was in financial distress. They offered a voucher, we said no, they said they couldn't refund. I filed a dispute with the credit card company after I saw their website says they are open, taking bookings and giving tours. Today I got an e-mail from them saying if I withdraw the dispute they will refund it. Then I got an e-mail from the company that does their billing that says they feel it's a legitimate charge. 

Wondering if anyone has received a refund, at this point I really don't trust them but not sure which route I should take.

[holdon216]

On 7/16/2020 at 9:43 PM, JuliaMS said:

We had a refundable booking for Epic Tours in March (for 8 people). We canceled the tour a week in advance as soon as the cruise was canceled. We called and canceled and followed up with e-mails. They refused a refund claiming they had no money and the island was in financial distress. They offered a voucher, we said no, they said they couldn't refund. I filed a dispute with the credit card company after I saw their website says they are open, taking bookings and giving tours. Today I got an e-mail from them saying if I withdraw the dispute they will refund it. Then I got an e-mail from the company that does their billing that says they feel it's a legitimate charge. 

Wondering if anyone has received a refund, at this point I really don't trust them but not sure which route I should take.

Curious did you ever get your refund?

[JuliaMS]

On 8/21/2020 at 12:19 PM, holdon216 said:

Curious did you ever get your refund?

Final resolution from my credit card company was in my favor. So I got it back from the credit card company.

They asked me to remove the dispute and promised they would refund me this time. But, the credit card said if I withdrew it and they did not pay I would not be able to refile it. So, I figured I gave them multiple chances and I didn't trust them to actually follow thru so I just left the dispute in place. 

Edited August 24, 2020 by JuliaMS