Carrying over change fee for a cancelled cruise, what?????

[GB Chicago]

This just doesn't seem right!  We moved our cruise in October by a week and understood we would have a $50 per person change fee applied to final payment.  Obviously both cruises were canceled.  We had $250 deposited on the October cruise and when we rebooked to April they deducted the $100 combined change fee from our ($250 deposit) credit applied to the new cruise.  Does this seem fair?  I was happy to pay for the cruise I changed but how can I still owe that money on a cruise they canceled (although I appreciate not by their choice).  Looking for advice from my friends at CC - is this worth the effort to appeal?

[drsel]

It's an automatic penalty of $100 charged by the software in their system.

If you had waited for carnival to cancel the cruise you would have saved this money

 

 

[Saint Greg]

Oh you moved the cruise before Carnival canceled? That's the problem.

 

Edited August 14, 2020 by Saint Greg

[drsel]

It is always best to wait for Carnival to cancel any Cruise, because they give you a reward of 300-600 OBC to transfer your deposit from the cancelled Cruise to any future Cruise.

[GB Chicago]

I did wait until Carnival canceled the October cruise.  Then my TA used the link to book the new cruise and I have the $600 FCC to prove that.

[buckeyefrank]

11 minutes ago, GB Chicago said:

I did wait until Carnival canceled the October cruise.  Then my TA used the link to book the new cruise and I have the $600 FCC to prove that.

You cancelled the first cruise and were OK with the terms and conditions of cancellation at that time.  The fee isn't added to a future invoice, it's immediately removed from any monies you've already paid.  You agreed to the $100 penalty.  It kinda sucks since they ultimately cancelled the cruise,  I doubt they do anything for you.

[GB Chicago]

Well that helps me understand it better so thank you!  But it still seems odd to me as the fee was added to the October final pay.  So if no final pay......?

[drsel]

They have deducted $100 penalty from what you have already paid.
Regardless if the next Cruise sails or not