lderochi Posted August 30, 2020 #1 Share Posted August 30, 2020 I continue to have problems accessing the "plan travel" section of the HAL website for a booking I have. I get error messages when I try to check pre- and post-travel hotels, and when I try to check fight I'm not able to enter any information. I chatted online this morning for help, and the chat agent was also not able to access. Has anybody else been having problems? I like to check Flight Ease from time to time looking for better options, but I can't do that now. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted August 30, 2020 #2 Share Posted August 30, 2020 So I just logged in and I have a cruise booked Oct 2021. I was able to access the "plan travel" section......I could book transfers and see the flight page......But since my cruise is over one year away, I can't access flight or hotel info.....because it's too early, I would think. So not sure if that really helps...... Link to comment Share on other sites More sharing options...
0bnxshs Posted August 30, 2020 #3 Share Posted August 30, 2020 I had problems accessing "Manage My Cruise" under "My Bookings" earlier this morning but can now access and view. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted August 30, 2020 #4 Share Posted August 30, 2020 I had access problems early this morning. Seems to have cleared up for me Link to comment Share on other sites More sharing options...
lderochi Posted August 30, 2020 Author #5 Share Posted August 30, 2020 Thanks, this has been going on for a few weeks now. It must be something to do with my booking, so I'll call them. Nothing urgent. I've tried 3 different computers, 2 different browsers and 2 different wifi networks and still run into the same problem. 🤷♂️ Link to comment Share on other sites More sharing options...
Rare Mary229 Posted August 30, 2020 #6 Share Posted August 30, 2020 1 minute ago, lderochi said: Thanks, this has been going on for a few weeks now. It must be something to do with my booking, so I'll call them. Nothing urgent. I've tried 3 different computers, 2 different browsers and 2 different wifi networks and still run into the same problem. 🤷♂️ Have you tried clearing your browser cache? Or if you are like my mother who never turns her devices off, turn off your device and let it reboot. Link to comment Share on other sites More sharing options...
lderochi Posted August 30, 2020 Author #7 Share Posted August 30, 2020 Yeah, I'm well versed in the "just turn it off" fix. Amazing how often that works. But not this time. 1 Link to comment Share on other sites More sharing options...
lderochi Posted September 1, 2020 Author #8 Share Posted September 1, 2020 It’s just so weird. I’ve called twice now, and each time I’ve been told “flight ease is down for us right now, too”. Which is the same thing the chat agent told me a few days ago. I try to explain that I’ve been having the issue for weeks, and they just repeat that it’s down for them, too, so nobody can help me. But based on these messages, other people are having no problem at all. Link to comment Share on other sites More sharing options...
mskitty1 Posted September 1, 2020 #9 Share Posted September 1, 2020 Have had issues with trying to price a particular cabin for for some cruises especially ones in first few months of 2021. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted September 1, 2020 #10 Share Posted September 1, 2020 5 hours ago, mskitty1 said: Have had issues with trying to price a particular cabin for for some cruises especially ones in first few months of 2021. I finally went to Travelocity and Costco to see what was available. That feature has been terribly messed up for a while Link to comment Share on other sites More sharing options...
lderochi Posted September 19, 2020 Author #11 Share Posted September 19, 2020 After spending the last 3 weeks trying to access my Flight Ease booking without success, and contacting HAL three times for help, and being told every time that the system was down and they could not help me but to try again later, and that I was just being incredibly unlucky to try to access the system when it was down, and being made to feel like a complete idiot -- today I FINALLY got a chat agent to listen to me and spend an hour trying to figure it out. She escalated it up two levels and finally told me " It turns out that it did have something to do with the coding on your booking but our air agent was able to resolve the issue and the air has been resolved." That was g*****n ridiculous. 2 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted September 19, 2020 #12 Share Posted September 19, 2020 You can't book flights until 330 days from the final date of your cruise. They should say that instead of giving an odd error message Link to comment Share on other sites More sharing options...
lderochi Posted September 19, 2020 Author #13 Share Posted September 19, 2020 I know that, and I have been well within the 330 day timeframe during this whole discussion with them. Link to comment Share on other sites More sharing options...
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