Las Vegas Sailing Posted October 11, 2020 #1 Share Posted October 11, 2020 Early this morning I made my shore excursion bookings for our Tokyo to Tokyo cruise, which is scheduled to sail October 11 to October 23, 2021. After completing the process, the Regent site indicated that all of our selected excursions were "Booked." After signing back on to our Regent account several hours later, I found that all of our selected excursions were gone. Has anyone else had this happen to them? Other than re-booking, is there any way to fix this problem? Link to comment Share on other sites More sharing options...
Rare 2012_Alaska_bound Posted October 11, 2020 #2 Share Posted October 11, 2020 Did you checkout completely? You have to go through the "Pay Now" process even if they are all free or covered by shipboard credit. They won't make you put in any credit card info, but you still have to go through the process to get them locked in. 2 Link to comment Share on other sites More sharing options...
flossie009 Posted October 11, 2020 #3 Share Posted October 11, 2020 Did you complete the "check-out process" on-line and then receive an email confirming your excursion bookings? If not then can only suggest you either start again on-line or ring your Regent office and have them make the excursion bookings for you. 2 Link to comment Share on other sites More sharing options...
Las Vegas Sailing Posted October 11, 2020 Author #4 Share Posted October 11, 2020 WOW! No, I didn't go to Pay Now since all were free. Thanks for the help! 1 Link to comment Share on other sites More sharing options...
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