Cruises Cancelled - January February March 2021

[Segmentersfloattheboat]

8 minutes ago, flossie009 said:

@swansong,

 

For a 14 night cruise, the following are the penalties according to the RSSC "Cancellation & Refund policy for UK onboard bookings" (full copy attached below):

• From date of deposit to 121 days prior to vacation date: £50pp administrative fee. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel at any time
• 120-91 days prior to vacation date: loss of deposit

So it appears that either your TA or the RSSC rep to whom they spoke are applying the rules with undue rigour (11 December to 06 April is 116 days). Since you booked this 14 night cruise while on board and had you cancelled earlier last week you would have been outside the 120 day penalty period and would have received a refund of your deposit less £50pp (the £50pp being made available for your use as a FCC until December 2021).

It is probably worth contacting Regent direct on Monday, speaking to a senior advisor, and ask them to reconsider.

 

 

 

 

We were also booked on this Tokyo-Tokyo cruise but Regent cancelled our booking at the same time as they cancelled the previous segment. We had the two segments under the same booking number and Regent simply cancelled the complete booking on 2nd December without giving us the option to retain the 6th April segment. We are expecting our deposit to be refunded soon, but are still very disappointed to have missed this long awaited trip to the Far East.

 

 

 

 

 

Ah ok Flossie - didn't know the different rules re the "booking on board" as we have not done this.  Sorry Swansong my comments regarding our change of date for final payment to 60 days was not for an onboard booking,  but you never know "they" might be a tad more flexible with you.  Fingers crossed!  But thanks Flossie for the info, that's good to know as that is a very flexible way of putting down a deposit for a future booking whilst on board especially if you change your mind once you're off the ship.   

[flossie009]

17 minutes ago, Segmentersfloattheboat said:

But thanks Flossie for the info, that's good to know as that is a very flexible way of putting down a deposit for a future booking whilst on board especially if you change your mind once you're off the ship.

Yes, booking on board brings UK cruisers some very useful benefits which, IMO, are worth more than the relatively small on-board booking discount.

.......... and you do not have to wait until you are on board as the same conditions can be obtained from RSSC UK when making a new booking within 30 days before your existing cruise embarks.

 

For UK cruisers booking on board with Regent, the deposit is smaller but the final payment date is earlier. There is more flexibility for change or cancellation prior to final payment date and the booking also comes with Regent's "Best Price Guarantee". The booking can still be allocated to your TA so that you can also benefit from any discount or other benefits the TA might offer.

Edited December 12, 2020 by flossie009

[flossie009]

On 12/2/2020 at 4:00 PM, swansong said:

We are booked on April 6th Explorer. I can’t see any way this is going to sail but Regent still want final payment by January 6th.

 

5 hours ago, swansong said:

As the deposit was made on board originally

 

Final payment by January 6th appears to be the normal (90 days prior) payment date for a booking made in the UK under UK Ts&Cs; but you say the deposit was made on board 🤔

Some confusion appears to have occurred with your booking.

[flossie009]

My apologies. Forget my post #28 above.

 

Re-reading the RSSC UK policy that I included in post #25 indicates that final payment for an on-board booking (14 days & under) remains at 90 days but that loss of on-board deposit kicks in at 120 days.

 

Edited December 12, 2020 by flossie009

[swansong]

Flossie, thank you for reply. I had completely forgotten about this. I emailed Graham Sadler and the deposit has been credited for something in the future. Thanks again. John