Trouble with Virgin check in.

[jimdalva]

While checking in for our Sept. Virgin Voyage, mine went smoothly but my wife has been asked for a visa (Not required for Costa Maya) or a green card ( we are both US citizens). I have contacted Virgin customer service, and await their help.

[Back to school]

US citizens,  maybe glitch  VV?

[jimdalva]

UPDATE; Virgin customer service replied in 20 min. Then it took half a dozen back and forth e mails over the next day, but they got it fixed! Thank You Virgin!

 

Edited March 22, 2021 by jimdalva

[garymfreedman]

Had no issues entering my passport.. Sad thing is, they all get deleted every time the voyage gets cancelled...