jimdalva Posted March 21, 2021 #1 Share Posted March 21, 2021 While checking in for our Sept. Virgin Voyage, mine went smoothly but my wife has been asked for a visa (Not required for Costa Maya) or a green card ( we are both US citizens). I have contacted Virgin customer service, and await their help. Link to comment Share on other sites More sharing options...
Back to school Posted March 22, 2021 #2 Share Posted March 22, 2021 US citizens, maybe glitch VV? Link to comment Share on other sites More sharing options...
jimdalva Posted March 22, 2021 Author #3 Share Posted March 22, 2021 (edited) UPDATE; Virgin customer service replied in 20 min. Then it took half a dozen back and forth e mails over the next day, but they got it fixed! Thank You Virgin! Edited March 22, 2021 by jimdalva Link to comment Share on other sites More sharing options...
garymfreedman Posted March 23, 2021 #4 Share Posted March 23, 2021 Had no issues entering my passport.. Sad thing is, they all get deleted every time the voyage gets cancelled... Link to comment Share on other sites More sharing options...
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