cruisinfanatic Posted May 19, 2021 #51 Share Posted May 19, 2021 2 hours ago, TheMiz said: That could be, I am not able to order new guest or agent invoices now that I am retired. And as of yesterday still no reply other than it is being looked at. Why not? You certainly know the agency phone Link to comment Share on other sites More sharing options...
JsMom2 Posted May 22, 2021 #52 Share Posted May 22, 2021 Just saw that you redeemed an FCC. If it’s a CWC or other non refundable FCC, that is where your penalty is coming from. Just prevents the system from issuing you a refund you aren’t eligible for. Link to comment Share on other sites More sharing options...
TheMiz Posted May 23, 2021 Author #53 Share Posted May 23, 2021 4 hours ago, JsMom2 said: Just saw that you redeemed an FCC. If it’s a CWC or other non refundable FCC, that is where your penalty is coming from. Just prevents the system from issuing you a refund you aren’t eligible for. Yes the FCC was $684. No CWC As of May 20th still no answer other than its being looking into. Oh I was asked why the SAM turned it over to another SAM that is not in my area. Link to comment Share on other sites More sharing options...
JsMom2 Posted May 23, 2021 #54 Share Posted May 23, 2021 14 hours ago, TheMiz said: Yes the FCC was $684. No CWC As of May 20th still no answer other than its being looking into. Oh I was asked why the SAM turned it over to another SAM that is not in my area. So $684 is coming from the FCC. But really, as long as you don’t cancel, it really doesn’t matter what the confirmation says. And if you do, then they can do a workflow to refund any penalties held in error. These are ancient IT systems they are working with. Link to comment Share on other sites More sharing options...
JimVB Posted May 23, 2021 #55 Share Posted May 23, 2021 1 hour ago, JsMom2 said: So $684 is coming from the FCC. But really, as long as you don’t cancel, it really doesn’t matter what the confirmation says. And if you do, then they can do a workflow to refund any penalties held in error. These are ancient IT systems they are working with. Wondering what would happen to the $684 if there is a need to cancel. Is it lost? Perhaps FCC reissued with same expiration or maybe a new expiration? Link to comment Share on other sites More sharing options...
JsMom2 Posted May 24, 2021 #56 Share Posted May 24, 2021 20 hours ago, JimVB said: Wondering what would happen to the $684 if there is a need to cancel. Is it lost? Perhaps FCC reissued with same expiration or maybe a new expiration? FCC is Reissued with same expiration date. Link to comment Share on other sites More sharing options...
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