All Inclusive on a “lift and Shift”

[greenlakesteve]

Question???

If you do a lift and shift how does Celebrity handle the “all inclusive” (tips, WiFi, drinks) part if you didn’t originally have it. Do they still keep track of drinks etc?  Actually I originally only had tips included.

[wrk2cruise]

Whatever perks you had on your original sailing are what you will have on the new one.   Just because they are now selling AI doesn't mean a thing.   It's a good idea to verify that your new invoice has all the perks listed that you had on your original one.  The transfer was a manual process and many errors have been reported.

[Fouremco]

We did an L&S on a pre-AI booked cruise and kept all of our original pricing and perks. Also same ship and cabin, so the only change was the date.

[npb]

We did a lift and shift with 4 perks including $300 OBC and lost $50.  Celebrity insists 4 perks was only$250.

[wrk2cruise]

28 minutes ago, npb said:

We did a lift and shift with 4 perks including $300 OBC and lost $50.  Celebrity insists 4 perks was only$250.

Don't you have an old copy of the invoice prior to L&S.  The OBC is listed there and should be $150 under each passenger.

[El Crucero]

I tried to L&S to an A.I. cruise.  No dice on the A.I. perk.  I got to keep all my included perks on the first cruise at the same price.  However if I wanted the A.I. perk, I would have to pay the new prevailing rate on the new cruise and lose all my existing perks.

[wrk2cruise]

And the protected rate was lots lower than the prevailing AI rate wasn't it.  I have 1 L&S sailing that is now over 3x what I'm paying and it's a suite with 4 perks so AI really has little to do with it.

[npb]

36 minutes ago, wrk2cruise said:

Don't you have an old copy of the invoice prior to L&S.  The OBC is listed there and should be $150 under each passenger.

Yes.  I sent it to Celebrity and it shows all 4 perks including the $150 pp plus the ones from the TA.  Celebrity claims their records show $250.

[wrk2cruise]

My only advise would be to escalate to CelebrityOneTouch@celebrity.com.  Write a concise message saying what the problem is and what you've done to try to get the problem corrected.  They will generally respond within a few days

[mrbocbox]

We shifted to a sailing in Alaska next year. We purchased before the "all-inclusive" move by X. They kept our same price and existing promotional perks for a sailing in 2022. With all the Covid crazy and such, I commend them for honoring our previous promotion. Sometimes a little persistence is wise when dealing with them. With all the changes from Covid/CDC guidance the booking crew at X and RCCL don't always have the most update information. A little patience goes a long way.