flyingandcruising Posted June 12, 2021 #1 Share Posted June 12, 2021 My son has a severe peanut allergy and my mom requires assistance getting on and off the ship. How is MSC with special need accommodations.? thank you. Link to comment Share on other sites More sharing options...
flyingandcruising Posted June 20, 2021 Author #2 Share Posted June 20, 2021 Bump Link to comment Share on other sites More sharing options...
phillibl Posted June 20, 2021 #3 Share Posted June 20, 2021 My son has gluten issues and when I talked to the MSC rep they told me to fill out the special needs form and they would take care of it. With that being said his is far from a serious issue and if he has gluten he'd just have to run to the bathroom. I'd recommend talking to someone directly Link to comment Share on other sites More sharing options...
MotownVoice Posted June 20, 2021 #4 Share Posted June 20, 2021 When I made arrangements to have distilled water made available for my CPAP machine, this is the email address with which I communicated to them. I had to reply a couple of times, and they responded fairly promptly. Do fill out the special needs form. But this might be a good resource for you if you feel like you need to nudge someone to read your request. Note the “USA” in the address. For Canada it might be a slightly different suffix, yeh? MSCExistingRegistrations@msccruisesusa.com Link to comment Share on other sites More sharing options...
Rare Shippy Posted June 20, 2021 #5 Share Posted June 20, 2021 2 hours ago, MotownVoice said: When I made arrangements to have distilled water made available for my CPAP machine, this is the email address with which I communicated to them. I had to reply a couple of times, and they responded fairly promptly. Do fill out the special needs form. But this might be a good resource for you if you feel like you need to nudge someone to read your request. Note the “USA” in the address. For Canada it might be a slightly different suffix, yeh? MSCExistingRegistrations@msccruisesusa.com existing registrations NOT reservations ? Link to comment Share on other sites More sharing options...
MotownVoice Posted June 20, 2021 #6 Share Posted June 20, 2021 5 minutes ago, Shippy said: existing registrations NOT reservations ? Darn it, your right. Copy commands on an iPad are occasionally jammed behind stuff and you have to have a special hatchet to chop your way through to it. So I just gave up and tried to transcribe it manually. Sorry. MSCExistingReservations@msccruisesusa.com Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted June 20, 2021 #7 Share Posted June 20, 2021 On 6/12/2021 at 6:47 PM, flyingandcruising said: My son has a severe peanut allergy and my mom requires assistance getting on and off the ship. How is MSC with special need accommodations.? thank you. The cruise line will provide a wheelchair and pusher to assist your mother onto the ship at embarkation, and off the ship at the end of the cruise. No such service at ports. EM 1 Link to comment Share on other sites More sharing options...
nyk24 Posted June 22, 2021 #8 Share Posted June 22, 2021 My DS had a milk allergy when he was a baby and we did the special needs form and then we informed the maitre D the first day before dinner and the waiters too and they managed to sort it all out but dont rely just on the special needs form, follow it up on board asap! I have done a specail needs form this time for my DD who has recently been diagnosed with autism. Hope they can help us with boarding as she isnt good with queues lol. 1 Link to comment Share on other sites More sharing options...
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