Change in refund policy??

[Johnc3211]

We paid for our original cancelled 2020 cruise and excursions with gift cards. Took the $600 OBC offer and rebooked a more expensive cruise. Got gift card refund for original excursions. Used gift card to pay balance on rebooked cruise. Second cruise cancelled. Rebooked again with lower price casino offer. Got gift card refund for difference. $600 OBC carried over, plus $200 casino credit. Just rebooked again with killer casino offer, about half price from previous booking. No gift card refund, but $1200 OBC, plus $200 casino credit. PVP seems like a good guy, have used him before, but he talked fast and went around and around without really explaining. It seemed to add up right and I didn't think it all out at the time. I didn't loose anything, but would have prefered a refund gift card for difference. Would prefer to not have all that OBC. Seems like they gave us OBC instead of refund. Anyone know about this?  Thanks 

[Schoifmom]

That's exactly what happened.  Give them a call back and tell them that you want that difference refunded by GC and they will send you one.

[Raysgirl]

Was your last rebooking due to a cancellation or just a better rate?    If it was a cancellation, I would think you would be able to get the refund.   If it was due to a better rate, then they usually do the OBC for the difference.

 

[Johnc3211]

Maybe that is what happened, and I didn't pay close enough attention to what the PVP was saying as he went through all the numbers. The cruise was not cancelled. We had a November cruise that they changed the itinerary on. We didnt want to go to the new destinations. They gave us 14 days to rebook with no penalty.

[nascartim]

If you don't think you'll spend all of your OBC, you can go to casino and either play at a slot machine where you can get cash back, or go to a table game and get cash(though you will be charged a 3% fee for getting cash) and play a little bit. There are ways to get some of that money back in cash.