Who can find me someone at Royal Caribbean to fix a FCC mess please?

[dandtgeddes]

Gidday fellow cruisers!

 

So, our intergenerational family cruise was cancelled in March 2020, the night before

we were to fly from Auckland to Sydney.

 

FCCs were issued, allgoods.

 

Then, another trip was booked for March 2021, using the FCC credit, with a few extra

people added to the mix, also cancelled. 

 

 FCCs were issued, but some credit given to people in the party who didn't pay by FCC.

 

Then a further March 2022 trip was booked, used FCCs again, can-celled!

 

Again, incorrect FCC refund values & people who didn't use FCC to pay now have FCC credit

that was originally someone else's. 🙄

 

I have spent 18 months trying to iron out this mess, so fed up! 😒

 

While I understand that it is not the cruise line's fault they can't sail, they do have a responsibility to refund or reissue FCCs correctly. 🤬

 

Please, does anyone know someone who can assist? 😢

 

Thank you all, we will get cruising again, someday.

 

TraceyG 🙂

Edited November 3, 2021 by dandtgeddes
paragraphing

[Chiliburn]

17 minutes ago, dandtgeddes said:

Gidday fellow cruisers!

 

So, our intergenerational family cruise was cancelled in March 2020, the night before

we were to fly from Auckland to Sydney.

 

FCCs were issued, allgoods.

 

Then, another trip was booked for March 2021, using the FCC credit, with a few extra

people added to the mix, also cancelled. 

 

 FCCs were issued, but some credit given to people in the party who didn't pay by FCC.

 

Then a further March 2022 trip was booked, used FCCs again, can-celled!

 

Again, incorrect FCC refund values & people who didn't use FCC to pay now have FCC credit

that was originally someone else's. 🙄

 

I have spent 18 months trying to iron out this mess, so fed up! 😒

 

While I understand that it is not the cruise line's fault they can't sail, they do have a responsibility to refund or reissue FCCs correctly. 🤬

 

Please, does anyone know someone who can assist? 😢

 

Thank you all, we will get cruising again, someday.

 

TraceyG 🙂

So who is doing the bookings ? A agent or did you deal directly with Royal Caribbean?

[GeroWA]

On 11/3/2021 at 10:04 AM, Chiliburn said:

So who is doing the bookings ? A agent or did you deal directly with Royal Caribbean?

I had a FCC problem and dealt with Hector Rodas at RCC -  

fccau@rcclapac.com

I hope this helps

[Chiliburn]

23 minutes ago, GeroWA said:

I had a FCC problem and dealt with Hector Rodas at RCC -  

fccau@rcclapac.com

I hope this helps

If you use a agent RC usually says to call your agent.

They are all working for love at the moment and are understaffed.You have to feel for them.

I had a similar problem to the op ,it was to complicated and I didn’t bother.
Then after a couple of months they said they theres been a mistake and here $200 OBC for the inconvenience.

[dandtgeddes]

Thank you all for your replies.

 

I made the bookings myself.

 

TraceyG 😀

[cqtiger]

Not helping your question Tracey but when the FCC is reissued does the expiry date stay the same