Travel agent canceled my daughter's cruise

[marktwothousand]

Oh my! This is getting interesting. Following. 

[brillohead]

12 hours ago, Another_Critic said:

I don't think it's mandatory that you check in prior to arrival at the pier.

It's not -- I have one of my five upcoming cruises that the check-in process is "broken" on. 

 

The five cruises are all in a row, all booked by the same travel agent, all booked with me solo in the room, all have Cruise Planner purchases, all get emails to Royal Up... and yet my second of the five will not let me check in, not via computer and not via the app.  Tried multiple devices, tried multiple wifi networks, nothing.  Customer service doesn't know why, CAS doesn't know why, my TA doesn't know why, my TA's liaison doesn't know why.  Two different IT tickets have been submitted (by me through CAS and by my TA through their liaison), but no resolution.  

If I weren't regularly getting emails from Royal reminding me to check in or suggesting I bid on an upgrade, I'd be concerned that maybe my reservation got lost in the shuffle somewhere, but the cruise is in my list of upcoming cruises, so I am just chalking it up to Royal's legendary IT department's legendary incompetence.

Side benefit of not checking in ahead of time means I haven't been given a boarding time, so I can just show up first thing!  LOL  

[fla gang]

On 11/9/2021 at 11:13 AM, Merion_Mom said:

 

The way he spoke to you  ("the travel agent telling me he cancelled my daughter's cruise, is terminating our relationship, will refund me my deposit, will charge me the agency fee of $35 for his time, which was not on the original invoice") is inexcusable.  This person is in the wrong line of work, no matter how bad a day he may have been having. 

 

I hope that the agency makes this right and assigns you a better agent.  Good luck.

A big travel agency in the south charged me $35 once for a cancellation. Won't ever happen again.

[JillK]

I'm glad to hear that this story has a positive ending. I'm sure that somehow you will be able to work out the logistics once onboard or perhaps with Royal direct should you be able to successfully move her booking to Royal directly.

 

I empathize completely with your situation as I had a travel agent cancel my cruise next August without authorization a month ago when I made an inquiry on the cruise. I found out when I logged into my Cruise Planner and saw I had no cruises pending after having just spent $2000 on excursions when they were on sale over Labour Day. 

 

The kicker for me was that they actually denied cancelling it when I asked them for a full accounting of what happened. So if I didn't cancel it and they didn't cancel it, who did? The cancellation fairy? Give me a break - at least own up to your mistake. The denial was it for me. How can I ever trust them to execute a booking on my behalf after this? 

 

I have now lost the double points promo, lost $117 in exchange/bank fees on the shore excursions that I had to chase Royal to have refunded as there was a "glitch" on their end and a month later I am still waiting for new FCC's to be issued so I can re-book.

 

Super frustrating to say the least but at least you and I have learnt a valuable lesson on who not to book with in the future.

 

Best wishes for a fantastic cruise! 

Edited November 11, 2021 by JillK