Sunseeker810 Posted November 30, 2021 #1 Share Posted November 30, 2021 I am thinking of canceling my February cruise. I would have to take a COVID test and then get on a plane to Florida before I know the results. Flying out of Boston in the dead of winter only to (possibly) come up positive. Then what? Anyway, when I canceled a Celebrity cruise, they refunded me because they said that it is not legal for them to keep taxes and fees. So why will HAL only offer me a credit? Link to comment Share on other sites More sharing options...
pootsien2 Posted December 1, 2021 #2 Share Posted December 1, 2021 I thought they had to refund your taxes and fees! I received one of those HAL comp cruises from my local casino and because they hadn't started cruising again,I called and they refunded to my credit card. Call and ask for a supervisor. Link to comment Share on other sites More sharing options...
Sunseeker810 Posted December 1, 2021 Author #3 Share Posted December 1, 2021 Thanks for the info! I will do that. Link to comment Share on other sites More sharing options...
Sunseeker810 Posted December 11, 2021 Author #4 Share Posted December 11, 2021 So, I canceled ☹️ They will only refund my taxes and fees. NOT the $200 that we each had to pay (it was to be given back as on board credit). They will give us a credit that has to be used within a year.................Not going to happen! Link to comment Share on other sites More sharing options...
mustgo Posted January 19, 2022 #5 Share Posted January 19, 2022 (edited) I did not get an email about a Holland Casino cruise but booked one of their online offers for a $200 obstructed window. A rep told me that was a casino cruise and we would get the $200 each back as onboard credit. My booking does not say that. Is she correct? Edited January 19, 2022 by mustgo Link to comment Share on other sites More sharing options...
tompeter Posted January 20, 2022 #6 Share Posted January 20, 2022 20 hours ago, mustgo said: I did not get an email about a Holland Casino cruise but booked one of their online offers for a $200 obstructed window. A rep told me that was a casino cruise and we would get the $200 each back as onboard credit. My booking does not say that. Is she correct? That is the way my casino offers have worked.... Link to comment Share on other sites More sharing options...
si4444 Posted February 12, 2022 #7 Share Posted February 12, 2022 their policies can vary depending on the particular offer you received. sadly need to read the fine print. Link to comment Share on other sites More sharing options...
HeyJut Posted March 16, 2022 #8 Share Posted March 16, 2022 So I went on my first HAL cruise (not a comped cruise) last month. I received a letter in my cabin (that I didn’t keep) saying I was offered $600 (if I remember right) for casino play for a future cruise. I didn’t think I’d be going again anytime soon, but have booked another cruise and now don’t know how to contact the right department. Link to comment Share on other sites More sharing options...
EZ1 Posted March 29, 2022 #9 Share Posted March 29, 2022 On 12/11/2021 at 10:59 AM, Sunseeker810 said: So, I canceled ☹️ They will only refund my taxes and fees. NOT the $200 that we each had to pay (it was to be given back as on board credit). They will give us a credit that has to be used within a year.................Not going to happen! Princess will also have you pay the $200 each deposit, that you get as an onboard credit. But if you cancel due to a Covid positive test, they will refund the $400, along with the port chgs & fees. Funny - different for Carnival, the casino deposit is less-$100 per person, that becomes the onboard credit, but all three are in the same Carnival corp. Link to comment Share on other sites More sharing options...
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