Payment History

[oldjetdriver]

Does anyone know how to get a payment history from Princess?  I need one to prove that a gift card had zero balance when I tried to use it.

 

Tom

[Florida Paesano]

I'm not certain my current experience is the same as yours but I have not been able to get this same type of payment history information with gift cards I purchased (from Allstate Rewards.)  All (6) of the gift cards I received had zero balances.  So far, Allstate Rewards has pointed their finger to place the blame of not being able to get this information from the vendor they use to purchase and process the gift cards and have not shifted the blame claiming Princess is not providing them with this information.  Upon my initial call to Allstate Rewards, the representative raved about how Princess was excellent at keeping these records and always so prompt at addressing inquiries regarding the gift cards.  Just days from being a month from my initial phone call to Allstate Rewards, I had no choice but to dispute the charges on the credit card I used to purchase the gift cards.  I'm hopeful the credit card company will be able to get a favorable resolution for me.  If you purchased your gift cards with a credit care, I can only suggest exercising the charge dispute option if you are having trouble with getting this same information and hope you are also successful.  I will not be ordering any items from Allstate Rewards again. 

[Ombud]

Have you asked Gift Card Dept for a history on that card?? 

Try calling next week. Minimal hours this week

 

 

Edited December 28, 2021 by Ombud