yiulun Posted January 3, 2022 #1 Share Posted January 3, 2022 I tried to change dates with the booked cruise dates but Carnival is not answering phone calls. Link to comment Share on other sites More sharing options...
emoorehead Posted January 4, 2022 #2 Share Posted January 4, 2022 Customer service call wait times have been ridiculous lately. We called the other day, waitrd on hold for over 2 1/2 hours and then got disconnected. I have heard if you call first thing in the morning that you have an easier time getting through. Link to comment Share on other sites More sharing options...
Guest BasicSailor Posted January 4, 2022 #3 Share Posted January 4, 2022 Wait times are crazy with all the cancelations going on. Entertain yourself with TV with your phone close at hand to answer when they pickup. Link to comment Share on other sites More sharing options...
Big Mama K Posted January 4, 2022 #4 Share Posted January 4, 2022 I cannot get thru I have called 6 times. WTH is going on at Carnival???? Anyone have any magic way to tell them to call me?? Never had problems like this ever before. All I want is to ask to have both our cabins near each other. And one other small question. Appreciate the upgrade but could of put us on same floor!!! Both rooms have same last names!!! This kind of customer service makes me wonder what it will be like on ship!! Link to comment Share on other sites More sharing options...
nlktx49 Posted January 4, 2022 #5 Share Posted January 4, 2022 Number one reason to get a PVP. You can always get hold of them and they will take care of any questions or issues you have. Call or text them, you'll get a prompt response. Link to comment Share on other sites More sharing options...
Mr305 Posted January 4, 2022 #6 Share Posted January 4, 2022 (edited) Don’t forget that staff could be impacted by COVID, reducing the number of call center representatives. Everyone is trying to do the same thing, no different than trying to get tested these days. Long lines, pack your patience. Same concerns being reported for RCCL and other lines. Edited January 4, 2022 by Mr305 Link to comment Share on other sites More sharing options...
bmarts Posted January 4, 2022 #7 Share Posted January 4, 2022 Call early in the morning when they open. That’s the only way I could get through. Link to comment Share on other sites More sharing options...
beerman2 Posted January 4, 2022 #8 Share Posted January 4, 2022 14 minutes ago, Big Mama K said: I cannot get thru I have called 6 times. WTH is going on at Carnival???? Anyone have any magic way to tell them to call me?? Never had problems like this ever before. All I want is to ask to have both our cabins near each other. And one other small question. Appreciate the upgrade but could of put us on same floor!!! Both rooms have same last names!!! This kind of customer service makes me wonder what it will be like on ship!! WTH is going on, THOUSANDS of others calling to cancel, move, change things. Things aren’t “ normal” right now. 1 Link to comment Share on other sites More sharing options...
Top_of_the_Cube Posted January 4, 2022 #9 Share Posted January 4, 2022 Carnival says they are scrambling to hire and train folks for their Call Center. They recognize there is a problem, and are attempting to fix it. Still, that doesn't really help for those who have time-sensitive needs and can't reach anybody. From my old business marketing class: More business is not good business if you can't handle their business. 1 1 Link to comment Share on other sites More sharing options...
d-train Posted January 4, 2022 #10 Share Posted January 4, 2022 Ring the number, grab a seat and your fav netflix binge. Even during the actual shut down, wait times were shorter than they are now. Link to comment Share on other sites More sharing options...
ilovesparky13 Posted January 4, 2022 #11 Share Posted January 4, 2022 You need to speak with a pvp. Link to comment Share on other sites More sharing options...
canes20 Posted January 4, 2022 #12 Share Posted January 4, 2022 1 Link to comment Share on other sites More sharing options...
mac21902 Posted January 4, 2022 #13 Share Posted January 4, 2022 5 hours ago, nlktx49 said: Number one reason to get a PVP. You can always get hold of them and they will take care of any questions or issues you have. Call or text them, you'll get a prompt response. My PVP still hasn't called me back (called last week) and I ended up handling the situation myself. with multiple calls with 3+ hours on hold. Link to comment Share on other sites More sharing options...
canes20 Posted January 5, 2022 #14 Share Posted January 5, 2022 10 hours ago, mac21902 said: My PVP still hasn't called me back (called last week) and I ended up handling the situation myself. with multiple calls with 3+ hours on hold. Time to get a new PVP 2 Link to comment Share on other sites More sharing options...
bowlinmoe Posted January 6, 2022 #15 Share Posted January 6, 2022 What's their excuse for not answering emails? Horrible way to do business. Link to comment Share on other sites More sharing options...
hurricane0226 Posted January 6, 2022 #16 Share Posted January 6, 2022 On 1/4/2022 at 4:35 PM, canes20 said: I like Spanky Link to comment Share on other sites More sharing options...
bowlinmoe Posted January 6, 2022 #17 Share Posted January 6, 2022 (edited) Positive update.... I think Carnival is outsourcing phone calls. My wife called this morning and spoke with a lovely British woman after only 5 minutes on hold. She was able to transfer our deposit to a different cruise with no issues. Edited January 6, 2022 by bowlinmoe 1 Link to comment Share on other sites More sharing options...
fold Posted January 6, 2022 #18 Share Posted January 6, 2022 I was able to get through without any hold this morning, but I timed it so I was literally pressing the number on the menu to get transferred at like 9:00:02am. That being said, I was removing a guest (going from 2 to solo) and they still wanted to collect more money on a sailing that is eligible for full refund. They eventually waived that so I'm just paying the original fares, but you'd think they'd be grateful for anyone they can keep booked over the next 60 days. 1 Link to comment Share on other sites More sharing options...
cruisingguy007 Posted January 6, 2022 #19 Share Posted January 6, 2022 (edited) On 1/4/2022 at 11:13 AM, Top_of_the_Cube said: Carnival says they are scrambling to hire and train folks for their Call Center. They recognize there is a problem, and are attempting to fix it. Still, that doesn't really help for those who have time-sensitive needs and can't reach anybody. From my old business marketing class: More business is not good business if you can't handle their business. They'd probably be better served by creating a user enabled system portal that customers can use to make their own changes, or at least requests, that can be looked at in order and dealt with. An automated system could lighten the load significantly for queries that already have policy parameters and they can be adjusted as well. Calling seems so archaic these days with so much technology at our finger tips. Edited January 6, 2022 by cruisingguy007 2 Link to comment Share on other sites More sharing options...
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